Experiencing issues with Shein website or app?
Tips for resolving common issues:
Browser-related problems:
Try forcing a full refresh of the page. You can do this by pressing CTRL + F5 for Windows, or Command + R on your Mac (Firefox, Chrome, Edge, etc.).
Clear your browser's cache and cookies to make sure you're viewing the most recent version of the page. Follow the instructions for your browser below to do this:
Connection Issues:
If the site is not loading correctly, try accessing it from a different device or network (such as a mobile network or another Wi-Fi connection) to see if the issue persists.
If the site works on other devices or networks but not on your computer, restarting your router might help resolve the issue.
Further assistance:
If the issue persists, it is likely related to a problem with the service or something else outside of your control.
