Le service Yelp est-il en panne ? Vérifiez les problèmes, le statut et les pannes actuelles

Publications Reddit - Yelp

Score: 11 | Commentaires: 8

One of my friends worked for them as a rep over this past summer. She lasted maybe 4 months before quitting. She basically told me everything you said in your post.
If there was ever a post that needed a TL/DR, this is it!
Lol This sounds like every call center company ever. In every call center, there’s coaches or managers listening in. It’s normal practice. Nothing new. But I can see you didn’t enjoy your time at Yelp. Hope you found a job you like.
So I just decided to run this through gpt instead of reading it cause.. that is a giant text wall, is this what you are getting at? "I saw a post recently about another business owner getting harassed by Yelp. A close friend of mine used to work there. Here's why you should always hang up and not waste any time with them: 1. **Others are secretly listening in** You'll hear a message: "This call is monitored and recorded." We've all heard this before, but it means calls are recorded after 30 seconds, and others are listening in. Often, the sales manager of the rep calling you will be silently listening, giving the rep instructions on what to say.Sometimes managers scream at reps to stick to the script, push you to log into your account, provide your credit card, or overcome your objections (e.g., "I'm busy," "no budget," "not interested," or "I hate Yelp"). If the call lasts over 3 minutes and they get you to use a computer ("HTC" = head to computer), chances are a manager is secretly "barging" in.Signs of this include:Alternatively, managers may communicate over Google Chat, making the conversation sound more natural. Even if you rant about your frustrations with Yelp, management won’t hear it unless the rep sends the call recording to their manager. * A sudden shift in tone or pace. * Nervousness, weird pauses, or connection issues (the manager is yelling at them). * The rep repeating what the manager is telling them. 2. **AI tools and objection handling** Next year, Yelp will roll out AI tools in Salesforce that suggest responses to your objections ("I'm busy, call me back," "not interested," etc.). Reps already have memorized scripts and documents with answers to common objections, so almost nothing you say is new to them. These tools will help them manipulate you into buying ads or upgrades. 3. **Persistent calling tactics** If you don’t pick up or hang up several times, the rep will pass your account to another team member with a new number, often from area codes like 212 (NYC), 312 (Chicago), or Phoenix, AZ. If you tell them to stop calling but don’t identify yourself as the business owner/decision-maker, they’ll likely ignore the request and pass your info to another clueless rep. 4. **Empty promises** Reps promise to "help you build your page" if you sign up. While some may genuinely want to, the job’s demands (100+ daily dials) mean they’ll quickly walk you through a few features and move on. Setting everything up takes 30-60 minutes, which most don’t have. 5. **Yelp's brutal work culture**Despite this, reps start with a starvation wage of $37,000/year and earn \~$300-400 per sale only after hitting 4+ deals. Meanwhile, business owners pay \~$570/month for ads and get bombarded with spam calls and impersonators due to Yelp’s data scraping issues. * Reps make 140-180 calls daily, tracked hourly for total dials, emails, and 3+ minute calls. * If they miss quotas, they’re yelled at and gaslit with phrases like, "You’re costing the business money!" * Morning meetings, especially on the last day of the month, involve emotional manipulation where reps share personal struggles to motivate each other. 6. **Unaddressed problems** Yelp hasn’t addressed issues like robo-calls or clunky app design but is investing heavily in AI tools to manipulate sales."
accurate but long. used ttsreader to read this to me

Score: 8 | Commentaires: 13

Are you asking customers to leave a review? If they open an account solely to review you, the algorithms will flag them.
Have people review you on Google.
Paying for ads still had my reviews removed ...🤯🤯
Google reviews. FB reviews. Your own website with customer testimonials and references.
That’s exactly how it works. Pay and they will be recommended

Score: 0 | Commentaires: 27

[raderat]
[borttagen]
Just more clueless, ranting by crappy businesses who want everyone else to change Rather than looking inwardly at how they manage and control their social presence Good luck with you and your 37 signatures. May you find a 38 person who is as clueless as the rest of you
You could have used this time to improve your business.....

Le statut actuel de Yelp est OPERATIONNEL

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Publications Reddit - Yelp

Why you should always hang up when Yelp come calling

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Stop the Lies: Protect Our Businesses from False Online Reviews