Zelle FAQ

Common FAQ for Zelle

• How can I transfer money to someone quickly and easily?

  You can transfer money by using the send money feature on our app or website.

• Is it safe to use this service to transfer money?

  Yes, we use advanced security measures to protect your information and transactions.

• Are there any fees for using this service?

  No, there are no fees for sending or receiving money through our service.

• What should I do if I get error code "A101"?

  Error code "A101" usually indicates an issue with account verification. Make sure you are entering the correct account information and that your account is eligible for Zelle. Try restarting the app and checking for any updates. If the problem persists, contact your bank for assistance.

• Why am I seeing error code "RTP/0014"?

  Error code "RTP/0014" typically means there is an issue with processing your payment. Check that you have entered the recipient's information correctly and that your account has sufficient funds. Ensure your bank account is properly linked to Zelle. If the error continues, contact your bank for help.

• How can I fix error code "B001"?

  Error code "B001" indicates a problem with your device's connectivity. Ensure you have a stable internet connection and try switching between Wi-Fi and mobile data. Restart your device and the app. If the issue persists, check for app updates or reinstall the app.

• Why do I get error code "Z001" when trying to send money?

  Error code "Z001" generally means there is an issue with your account's transaction limits. Check if you have reached your daily or monthly limit for sending money. You can also contact your bank to inquire about your transaction limits or if there are any holds on your account.

• What does error code "M202" mean and how can I fix it?

  Error code "M202" suggests a problem with the recipient's information. Verify that the recipient's email address or phone number is correct and that they are enrolled with Zelle. If the error continues, ask the recipient to check their Zelle account settings.

• Why am I seeing an error message when I try to send money?

  An error message can appear for several reasons, such as incorrect recipient details, insufficient funds, or connectivity issues. Double-check the information you entered, ensure your internet connection is stable, and verify that your account is properly set up. If the error continues, reach out to your bank’s customer support.

• What should I do if I can't link my bank account?

  If you can’t link your bank account, ensure that your bank supports the service and that you are entering the correct account details. Make sure your account is in good standing and has no restrictions. Try restarting your device and the app. If you’re still having trouble, contact your bank for assistance.

• Why is my payment stuck on "pending"?

  A payment may be stuck on "pending" due to various reasons, such as the recipient not being registered, slow internet connection, or processing delays. Verify that the recipient’s information is correct and that they are registered. Make sure your internet connection is stable. If the status doesn’t change after some time, contact your bank for more information.