Zara FAQ

Common FAQ for Zara

• What is Zara?

  Zara is a popular clothing store that offers trendy and affordable fashion options.

• How can I order from Zara?

  You can order from Zara by visiting their website or downloading their app and creating an account.

• I am having trouble logging into my Zara account. What should I do?

  If you are having trouble logging into your account, try resetting your password or contact Zara's customer service for assistance.

• Why is my promo code not working at Zara?

  Make sure that the promo code is still valid and that you are entering it correctly. If the problem persists, contact Zara's customer service for further assistance.

• Can I combine multiple promo codes at Zara?

  No, Zara only allows one promo code per transaction.

• How can I track my Zara order?

  You can track your Zara order by logging into your account or using the tracking number provided in your order confirmation email.

• My Zara order is delayed, what should I do?

  If your order is delayed, check the tracking information for updates or contact Zara's customer service for assistance.

• Can I cancel or make changes to my Zara order?

  If your order has not been shipped yet, you may be able to cancel or make changes. Contact Zara's customer service for assistance.

• I received the wrong item from Zara, what should I do?

  If you received the wrong item, contact Zara's customer service for assistance and they will help you with the return process.

• How do I return an item to Zara?

  You can return an item to Zara by following the instructions on their website or by contacting their customer service.

• I received a damaged item from Zara, what should I do?

  If you received a damaged item, contact Zara's customer service for assistance and they will help you with the return process.

• Are Zara's sizes true to size?

  Zara's sizes may vary slightly depending on the item, so it is best to refer to their size guide before making a purchase.

• I am having issues with the Zara app, what should I do?

  Try updating the app or reinstalling it. If the problem persists, contact Zara's customer service for assistance.

• Can I use my Zara gift card online?

  Yes, you can use your Zara gift card for online purchases.

• I accidentally ordered the wrong item. Can I cancel my Zara order?

  If your order has not been shipped yet, you may be able to cancel or make changes. Contact Zara's customer service for assistance.

• How long does it take for Zara to process a return?

  Zara typically processes returns within 10 business days once they receive the item.

• What is Zara's return policy?

  Zara allows returns within 30 days of purchase for a full refund or within 60 days for store credit.

• Is there a student discount available at Zara?

  Zara currently does not offer a student discount.

• Can I use multiple forms of payment for my Zara order?

  Yes, Zara allows you to use multiple forms of payment for your order.

• I am having trouble applying my Zara employee discount. What should I do?

  Make sure that you are logged into your employee account and that the discount code is entered correctly. If the problem persists, contact Zara's customer service for assistance.

• I am having trouble paying for my Zara order. What should I do?

  Make sure that your payment information is entered correctly and that your card has sufficient funds. If the problem persists, contact your bank or Zara's customer service for further assistance.

• Why was my Zara order cancelled?

  Your Zara order may have been cancelled if the item was out of stock or if there was an issue with payment. Contact Zara's customer service for more information.

• Does Zara offer free shipping?

  Zara offers free standard shipping on orders over $50 and free express shipping on orders over $200.

• How can I contact Zara's customer service?

  You can contact Zara's customer service by phone, email, or chat. Visit their website for more information.

• I am unable to add items to my Zara cart. What should I do?

  Try clearing your browser's cache and cookies or using a different device. If the problem persists, contact Zara's customer service for assistance.

• How can I stay updated on Zara's sales and promotions?

  You can sign up for Zara's newsletter or follow them on social media for updates on sales and promotions.

• Does Zara offer international shipping?

  Yes, Zara offers international shipping to select countries. Visit their website for more information.