Wolt FAQ

Common FAQ for Wolt

• What is Wolt?

  Wolt is a food delivery platform that allows users to order food from their favorite local restaurants.

• How do I place an order on Wolt?

  To place an order, simply download the Wolt app or go to their website, search for your desired restaurant, select the items you want, and proceed to checkout.

• Why can't I find my favorite restaurant on Wolt?

  Wolt collaborates with a selection of restaurants in each city, so your favorite restaurant may not be available on the platform. However, you can suggest your favorite restaurant to Wolt through their website.

• Why is my order getting cancelled?

  There could be various reasons for an order getting cancelled, such as technical difficulties, restaurant unavailability, or issues with payment. Please contact Wolt customer support for further assistance.

• How do I pay for my Wolt order?

  Wolt offers various payment options such as credit/debit card, Apple Pay, and Google Pay. You can choose your preferred method at checkout.

• Can I cancel my Wolt order?

  Yes, you can cancel your order before it has been accepted by the restaurant. If you have already made a payment, you will receive a refund.

• How do I track my Wolt order?

  You can track your order in real-time through the Wolt app or website. You will also receive updates via email and SMS.

• Is there a minimum order amount on Wolt?

  Yes, the minimum order amount varies depending on the restaurant and your location. You can check the minimum order amount for a specific restaurant on their menu page.

• Why am I being charged a delivery fee on Wolt?

  Wolt charges a delivery fee to cover the costs of delivering your food to your location. The fee may vary depending on the distance or time of day.

• What do I do if my Wolt order is incorrect or missing items?

  Please contact Wolt customer support with your order details and they will assist you in resolving the issue.

• Can I change my delivery address after placing my Wolt order?

  No, you cannot change the delivery address once the order has been placed. If you need to change the address, please cancel the order and place a new one.

• How do I apply a promo code on Wolt?

  You can enter the promo code at checkout and the discount will automatically apply to your order.

• Why is Wolt not available in my city?

  Wolt is constantly expanding to new cities, so it may not be available in your city yet. You can check their website for updates on new locations.

• How do I become a Wolt driver?

  You can apply to become a Wolt driver through their website. Some requirements include owning a car, having a valid driver's license, and passing a background check.

• Can I schedule a delivery in advance on Wolt?

  Yes, you can schedule a delivery for a specific time and date. This option is available at checkout.

• My Wolt app is not working, what should I do?

  First, try force-closing the app and restarting your device. If that doesn't work, try deleting and reinstalling the app. If the issue persists, please contact Wolt customer support for further assistance.

• Can I order from multiple restaurants on Wolt?

  No, you can only order from one restaurant at a time. If you want to order from a different restaurant, you will need to place a new order.

• Are there any COVID-19 safety measures in place for Wolt deliveries?

  Yes, Wolt has implemented safety measures for their deliveries, including contactless delivery and sanitization of all delivery equipment.

• How do I leave feedback on Wolt?

  You can leave feedback through the Wolt app or website after completing your order. Your feedback helps Wolt improve their services.

• I forgot my password for Wolt, how can I reset it?

  You can reset your password by clicking on "Forgot password?" on the login page and following the instructions.

• Is my personal information safe on Wolt?

  Wolt takes the security of their users' personal information seriously. They use security measures to protect your data and do not share it with any third parties.

• Why am I having trouble logging into my Wolt account?

  There could be various reasons for login issues, such as incorrect login details, poor internet connection, or account security measures. If you continue to have trouble logging in, please contact Wolt customer support.

• Can I order from Wolt during restaurant opening hours only?

  Yes, you can only place an order during the restaurant's opening hours. The opening hours will be displayed on the restaurant's menu page on Wolt.

• Are there any hidden fees on Wolt?

  No, Wolt is transparent about their fees and charges. All fees and charges will be displayed at checkout.

• How do I delete my Wolt account?

  You can delete your Wolt account by contacting customer support or by clicking on "Delete Account" in your account settings. Note that deleting your account is permanent and cannot be undone.

• Can I order alcohol on Wolt?

  Yes, you can order alcoholic beverages on Wolt depending on your location and local laws. You will be required to show proof of age upon delivery.