Whitepages FAQ

Common FAQ for Whitepages

• What is Whitepages?

  Whitepages is an online directory that allows users to search for contact information, such as phone numbers, addresses, and business information.

• How can I find a person on Whitepages?

  You can find a person by entering their name, location, and any other known details into the search bar on the Whitepages homepage.

• Why am I not able to find a person on Whitepages?

  There could be several reasons for this. The person may have opted out of being listed on Whitepages, their information may not be available in our database, or there may be a spelling or location error in your search.

• Can I remove my information from Whitepages?

  Yes, you can opt-out of Whitepages and have your information removed from the directory by following the instructions on this page: https://support.whitepages.com/hc/en-us/articles/115000031506-How-do-I-unlist-or-remove-my-listing-from-Whitepages-

• Why do I see multiple results for the same person on Whitepages?

  This could be due to individuals with the same name residing in the same location, or the individual may have multiple listings for different contact information.

• How do I change my contact information on Whitepages?

  You can update your information on Whitepages by claiming your listing and editing it. Instructions can be found here: https://support.whitepages.com/hc/en-us/articles/115000616246-How-do-I-claim-my-Whitepages-listing-

• My address is incorrect on Whitepages, how do I fix it?

  You can report any incorrect information by selecting the "Is this your address?" link under the address on the listing and following the instructions.

• Why does Whitepages show an incorrect status for a phone number?

  Whitepages obtains information from various sources, so the status of a phone number may not always be accurate. You can report any incorrect information by selecting the "Is this your number?" link under the phone number on the listing and following the instructions.

• Why am I receiving calls from a number listed as "spam" on Whitepages?

  Whitepages marks numbers as "spam" based on user reports and other sources, but this does not guarantee that the call is actually spam.

• Can I block a phone number on Whitepages?

  No, Whitepages does not have a call-blocking feature.

• Why can't I access Whitepages?

  If you are unable to access Whitepages, it could be due to maintenance, network issues, or your browser settings. Try clearing your browser's cache and cookies or accessing the site from a different device.

• Why am I getting a "Sorry, something went wrong" message on Whitepages?

  This error message may appear if there is an issue with the website's server. Try reloading the page or accessing the site at a later time.

• Can I use Whitepages for background checks?

  No, Whitepages is not a consumer reporting agency and should not be used for background checks.

• Why do I see ads on Whitepages?

  Whitepages is a free service and generates revenue through advertisements. You can remove ads by purchasing a Premium subscription.

• How do I cancel my Whitepages Premium subscription?

  You can cancel your subscription by following the instructions here: https://support.whitepages.com/hc/en-us/articles/218186607-How-do-I-cancel-my-Premium-subscription-on-Whitepages-

• I canceled my subscription but I am still being charged, what do I do?

  Please contact our customer support team for assistance with billing issues: https://support.whitepages.com/hc/en-us/requests/new

• Why am I being asked to verify my identity on Whitepages?

  Whitepages may ask for identity verification to ensure the safety and accuracy of our data. This process could be triggered if there is a discrepancy in the information entered or if we cannot verify the owner of the information.

• Why is Whitepages not loading properly on my mobile device?

  This could be due to a poor internet connection or an issue with your device's settings. Try clearing your browser's cache and cookies or accessing the site on a different device.

• Can I use Whitepages in other countries?

  Whitepages is only available in the United States and Canada.

• I am receiving spam calls from a number listed as "unknown" on Whitepages, what do I do?

  You can report the number as spam on the Whitepages website and also report it to the national Do Not Call registry: https://www.donotcall.gov/

• Why am I seeing a "403 Forbidden" error on Whitepages?

  This error message could indicate that you are not authorized to access the page. Try clearing your browser's cache and cookies or accessing the site on a different device.

• How do I change the language on Whitepages?

  Whitepages is available in English and French. You can select your preferred language by scrolling to the bottom of the page and clicking on the language icon.

• I am having trouble with the map feature on Whitepages, what do I do?

  Try clearing your browser's cache and cookies or accessing the site on a different device. If the issue persists, please contact our customer support team for assistance.

• Can I use Whitepages for emergency services?

  No, Whitepages should not be used for emergencies. Please dial 911 for emergency services in the United States and Canada.

• How do I report an error or provide feedback on Whitepages?

  You can report a problem or provide feedback through the "Feedback" link at the bottom of the Whitepages homepage.

• Is Whitepages accessible for individuals with disabilities?

  Yes, Whitepages is committed to making our website accessible to all users. If you encounter any accessibility issues, please contact our customer support team for assistance: https://support.whitepages.com/hc/en-us/requests/new