Viajar FAQ

Common FAQ for Viajar

• What should I do if I can't find my reservation confirmation?

  If you can't find your reservation confirmation, try checking your email inbox and spam folder. If you still can't find it, contact the airline or travel agency directly.

• What is the maximum weight limit for luggage on a flight?

  The maximum weight limit for luggage varies by airline and can range from 50-70 pounds. It's important to check with your specific airline before traveling.

• What happens if I miss my flight?

  If you miss your flight, contact the airline or travel agency immediately. They may be able to rebook you on a later flight, although additional charges may apply.

• How do I cancel or change my flight?

  To cancel or change your flight, contact the airline or travel agency where you booked your flight. They will be able to assist you with any changes or cancellations, although fees may apply.

• What do I do if my flight is delayed or cancelled?

  If your flight is delayed or cancelled, the airline should provide you with information on rebooking or refund options. You can also contact the airline or travel agency directly for assistance.

• Why am I being charged for checked baggage?

  Most airlines charge a fee for checked baggage, which helps cover the cost of handling and transporting luggage. Make sure to check the baggage policy of your specific airline before traveling.

• What is a layover and how does it affect my travel?

  A layover is a scheduled stop on your journey where you will need to change planes. Depending on the length of the layover, you may have time for a quick meal or bathroom break, or you may need to wait for your next flight.

• How early should I arrive at the airport for an international flight?

  It's recommended to arrive at least 2-3 hours before your international flight to allow enough time for check-in, security, and any potential delays.

• What is a VISA and do I need one for my trip?

  A VISA is an official document issued by a country's government that allows you to enter and stay in that country for a specific period of time. Whether or not you need a VISA depends on your nationality and the country you are traveling to. Check with the embassy or consulate of the country you are visiting for more information.

• What do I do if my passport is lost or stolen during my trip?

  If your passport is lost or stolen, report it to the local police and contact your embassy or consulate for assistance in getting a replacement. It's also a good idea to keep a scanned copy of your passport in a separate location, such as your email, in case of emergencies.

• What happens if I don't have the required travel documents for my trip?

  If you don't have the necessary travel documents, such as a passport or VISA, you may not be allowed to enter the country or board your flight. It's important to double-check the requirements before traveling.

• How do I find the best deals on flights and hotels?

  You can find the best deals on flights and hotels by comparing prices on different websites or using online travel search engines. It's also a good idea to sign up for airline and hotel loyalty programs to receive discounts and special offers.

• What is travel insurance and do I need it?

  Travel insurance is a type of insurance that covers unexpected events, such as illness, injury, or trip cancellations. Whether or not you need travel insurance depends on your personal preferences and the type of trip you are taking. Consider factors such as your age, health, and destination when deciding if travel insurance is right for you.

• What is an e-ticket and how do I use it?

  An e-ticket is an electronic ticket that is sent to you via email after you purchase your flight. It contains all the necessary information for your trip, including your flight number, confirmation number, and seat assignment. You can use your e-ticket at the airport by either printing it out or showing it on your mobile device.

• Why is my passport not getting accepted when trying to check-in online?

  Your passport may not be getting accepted for online check-in because it is damaged, expired, or not eligible for electronic processing. Try checking in at the airport instead.

• What is the difference between an airport transfer and a shuttle service?

  An airport transfer is a private service that takes you directly from the airport to your hotel or desired destination. A shuttle service usually makes multiple stops and is available for multiple passengers.

• What do I do if I have a medical emergency while traveling?

  If you have a medical emergency while traveling, immediately call the local emergency services and your travel insurance provider. It's also a good idea to have a copy of your travel insurance information with you at all times.

• What happens if my flight is overbooked?

  If your flight is overbooked, the airline may ask for volunteers to give up their seats in exchange for compensation. If you choose to volunteer, make sure to clarify what compensation you will receive and when you will be able to travel. If you are involuntarily bumped from your flight, the airline is required to provide you with compensation and alternative transportation to your destination.

• Why is my credit card not working when trying to book a flight or hotel?

  Your credit card may not be working when trying to book a flight or hotel due to insufficient funds, a technical error, or possible fraud protection. Contact your credit card company for assistance.

• What currency should I bring for my trip?

  The currency you should bring for your trip depends on your destination. It's always a good idea to exchange some of your local currency into the local currency of your destination before traveling. You can also use ATMs or currency exchange services at your destination.

• Can I use my mobile phone while traveling internationally?

  Whether or not you can use your mobile phone while traveling internationally depends on your phone carrier and your destination. Contact your phone carrier for more information about international plans or consider purchasing a local SIM card at your destination.

• What should I do if my luggage is lost or damaged?

  If your luggage is lost or damaged, report it to the airline immediately. Make sure to keep all necessary documents, such as your baggage claim tickets, for compensation purposes.

• How can I stay safe and avoid scams while traveling?

  To stay safe and avoid scams while traveling, be aware of your surroundings and use caution when interacting with strangers. Avoid carrying large sums of cash and keep important documents stored safely. It's also a good idea to research common scams in your destination before traveling.

• What is the best way to get around in a new city?

  The best way to get around in a new city depends on the city itself. Some popular options include public transportation, ride-sharing services, and walking. Consider the cost and convenience of each option before deciding.