Verizon Global Service Outages and Problem Map

FAQ - Verizon

What is the coverage area for this service?

Our service coverage extends throughout most of the United States.

How do I pay my bill?

You can pay your bill online, through our mobile app, by phone, or by mail.

What happens if I go over my allotted data usage?

If you exceed your data limit, you will automatically be charged for additional data at a per gigabyte rate.

Why am I seeing the error message "Error Code 1000: Service Unavailable"?

Error Code 1000 indicates that the service is currently unavailable. This might be due to maintenance or an unexpected issue on Verizon's end. Try waiting a few minutes and then attempt to use the service again. You can also check Verizon's service status page or contact customer support for updates.

How can I fix the error message "Error Code 101: Authentication Failed"?

Error Code 101 means there’s an issue with logging into your account. Ensure you are entering the correct username and password. If you’ve forgotten your login details, use the "Forgot Password" option to reset them. If the problem continues, contact customer support to verify your account information.

What does the error message "Error Code 702: Billing Issue" mean and how can I fix it?

Error Code 702 suggests there’s a problem with your billing information. Verify that your payment method is up to date and that there are no issues with your bank or credit card. Log into your account to review your billing details and make any necessary updates. If the issue persists, contact customer support for assistance.

Why do I get the error message "Error Code 504: Gateway Timeout" when trying to access the service

Error Code 504 indicates a gateway timeout, which usually means there’s a problem with the network connection between your device and Verizon’s servers. Ensure your internet connection is stable and try accessing the service again. Restart your device and router if necessary. If the problem persists, it might be an issue on Verizon’s end, so contact customer support for further help.

Reddit Posts - Verizon

Score: 35 | Comments: 48

If I had a nickel for everytime I had a customer threaten my job working at Verizon, I would be a millionaire. Also never fired lol. Working retail or customer service especially in wireless is hard but if you have a short term memory and forget about that loser and move on, you will do great
Bro, I work in the sticks as a sales rep for a third party retailer, and the motherfuckers I deal with in a daily basis are some of the dumbest, most spiteful, cunts I’ve ever had the misfortune of dealing with. I feel for you homie
Data issues for 6 months? And what if he is lying? Or maybe he is not in a good area with coverage?? That can be the main reason of his issue I have problems with data when I go to Mexico and I always ask for a refresh in my data because I don’t have service after one of two days even if I have my roaming on and that helps I consider he can’t do anything against you because you have proof of the conversations and you can explain what happened
If I work an account like this. I kindly remind the customer that no one is forcing them to keep our service. That after many attempts we acknowledge they may live in a "marginal area". I will, in no certain terms, give the customer two options. To return all the devices they have financed and we will cancel out the lines or they can port them out if they wish and as long as we get the devices back, they wont have to pay for them. Or they can pay for their remaining DPPS and leave. As long as you remain friendly and try, then you are doing a good job. Keep your head up. I will allow the customers to vent and try to help, but there is a point where I will assert and take control of the call.
The NRB should have noted if he was in a poor coverage area and they sometimes will then allow customers to return their devices and cancel their installment agreement and port out.

Score: 0 | Comments: 3

Dont look at the verizon app. Look on the phone settings and data usage. Check what really caused your data to be consumed. I experienced this wayback before i have all apps on auto update while on mobile and wifi. forgot to change it to wifi update only and on the day 1 of my billing cycle, boom! data is gone.

Inga sidor hittades.

If I had a nickel for everytime I had a customer threaten my job working at Verizon, I would be a millionaire. Also never fired lol. Working retail or customer service especially in wireless is hard but if you have a short term memory and forget about that loser and move on, you will do great

Bro, I work in the sticks as a sales rep for a third party retailer, and the motherfuckers I deal with in a daily basis are some of the dumbest, most spiteful, cunts I’ve ever had the misfortune of dealing with. I feel for you homie

Data issues for 6 months? And what if he is lying? Or maybe he is not in a good area with coverage?? That can be the main reason of his issue I have problems with data when I go to Mexico and I always ask for a refresh in my data because I don’t have service after one of two days even if I have my roaming on and that helps I consider he can’t do anything against you because you have proof of the conversations and you can explain what happened

If I work an account like this. I kindly remind the customer that no one is forcing them to keep our service. That after many attempts we acknowledge they may live in a "marginal area". I will, in no certain terms, give the customer two options. To return all the devices they have financed and we will cancel out the lines or they can port them out if they wish and as long as we get the devices back, they wont have to pay for them. Or they can pay for their remaining DPPS and leave. As long as you remain friendly and try, then you are doing a good job. Keep your head up. I will allow the customers to vent and try to help, but there is a point where I will assert and take control of the call.

The NRB should have noted if he was in a poor coverage area and they sometimes will then allow customers to return their devices and cancel their installment agreement and port out.

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