Usps FAQ

Common FAQ for Usps

• What should I do if my USPS tracking number is not updating?

  In most cases, tracking numbers will update within 24 hours. If your tracking number has not updated after 24 hours, try contacting USPS customer service for assistance. You can also try clearing your browsing history and cookies, or using a different browser.

• How do I change the address on a package I have already sent?

  Unfortunately, once a package has been sent, the address cannot be changed. You can try contacting the recipient to see if they can redirect the package to the correct address.

• Why is my package showing as 'In Transit, Delayed'?

  This status means that your package has encountered a delay during transit. This can be due to various reasons such as severe weather, technical issues, or issues with customs. You can check the estimated delivery date for your package on the USPS website.

• What does 'Delivery Access Restricted' mean?

  This status means that the carrier was unable to deliver the package due to an issue with gaining access to the delivery location. This could be due to security reasons or a restricted access building. You can contact your local post office to arrange for redelivery or to pick up the package.

• How do I know if my package requires a signature upon delivery?

  Packages that require a signature upon delivery will have the words 'Signature Required' printed on the label. You can also check the tracking information for your package, which will indicate if a signature is required.

• What does 'Invalid Shipping Address' mean?

  This status means that the address provided for shipping is incorrect or incomplete. You can contact the sender to confirm the correct address and have the package reshipped.

• How do I schedule a redelivery for a missed package?

  You can schedule a redelivery on the USPS website using your tracking number. Alternatively, you can call USPS customer service for assistance.

• Can I request for my package to be held at a USPS location for pickup?

  Yes, you can request for USPS to hold your package at a post office location for pickup instead of delivering it to your address. You can do this through the USPS website or by contacting customer service.

• What does 'Undeliverable as Addressed' mean?

  This status means that the package could not be delivered to the address provided. This could be due to an incorrect or incomplete address. You can contact the sender to confirm the correct address and have the package reshipped.

• How do I file a claim for a lost or damaged package?

  You can file a claim on the USPS website or by filling out a PS Form 1000 at your local post office. You will need to provide proof of value and evidence of the damage or loss.

• Why is my package being sent back to the sender?

  Packages can be returned to the sender due to various reasons such as an incorrect address, the recipient refused the package, or the package was undeliverable. You can contact the sender for more information and to have the package reshipped.

• Can I reroute my package to a different address?

  Yes, you can request for your package to be rerouted to a different address through the USPS website or by contacting customer service. This service may come with an additional fee.

• What does 'Delivery Status Not Updated' mean?

  This status can mean that your package has not been scanned at a sorting facility or that the package was not scanned at delivery. In some cases, this status may also indicate a possible delay or issue with delivery.

• How can I track my package using a USPS tracking number?

  You can track your package using a USPS tracking number on the USPS website. You can also sign up for email or text notifications for updates on the status of your package.

• What does 'Attempted Delivery' mean?

  This status means that the carrier attempted to deliver the package but was unsuccessful. You can check the specific reason for the failed delivery on the USPS website or by contacting customer service.

• Why is my package showing as 'Arriving Late'?

  This status means that your package is delayed and will not arrive on the estimated delivery date. This could be due to a variety of reasons such as severe weather or technical difficulties.

• How do I change the delivery address for a package that is currently in transit?

  Unfortunately, once a package is in transit, the delivery address cannot be changed. You will have to wait for the package to be delivered and then contact the recipient to make arrangements for the correct delivery address.

• What does 'Insufficient Address' mean?

  This status means that the address provided for delivery is missing important information. You can contact the sender to confirm the complete address and have the package reshipped.

• How do I file a complaint about a USPS employee or service?

  You can file a complaint on the USPS website or by contacting customer service. You will need to provide details about the issue and the employee or service involved.

• Why is my package showing as 'Return to Sender'?

  This status means that the package was not deliverable and was returned to the sender. The reason for the return could be due to an incorrect address, the recipient refused the package, or the package was undeliverable.

• How can I change the delivery date for my package?

  You can request for a specific delivery date using the USPS website or by contacting customer service. This service may come with an additional fee.

• What does 'In Transit to Destination' mean?

  This status means that the package is still in transit and has not yet arrived at its final destination. Tracking information may not be updated until the package reaches the destination.

• Can I ship my package internationally using USPS?

  Yes, USPS offers international shipping services to over 190 countries. You can check the specific country you would like to ship to on the USPS International Shipping page.

• How do I access my USPS account?

  You can access your USPS account on the USPS website by clicking on the 'Sign In' option. If you do not have an account, you can create one using your personal information.

• What is the maximum weight limit for a package sent through USPS?

  The maximum weight limit for a package sent through USPS depends on the service used. For example, the maximum weight for Priority Mail is 70 pounds, while for First-Class Mail, it is 13 ounces.

• What services are available for shipping hazardous materials through USPS?

  USPS offers the Hazardous Materials Shipping service, which allows you to send items such as flammable liquids and explosives. However, these items may have additional restrictions and may only be shipped through certain mail classes.

• How do I track a package sent through USPS without a tracking number?

  Tracking numbers are unique to each package and are necessary to track a package. If you do not have a tracking number, you can ask the sender to provide it to you, or you can contact USPS customer service for assistance.