Udemy FAQ

Common FAQ for Udemy

• How do I reset my password on Udemy?

  To reset your password, visit the login page, click on the "Forgot password?" link, and follow the instructions to reset your password.

• Why am I unable to access a course I purchased on Udemy?

  There could be several reasons for this, such as a technical issue or your payment not going through. You can contact Udemy support for further assistance.

• How can I request a refund for a course on Udemy?

  To request a refund for a course, go to your account and select the "Refunds" tab. You can then request a refund for the specific course you want to return.

• I am unable to enroll in a paid course on Udemy, what should I do?

  If you are having trouble enrolling in a paid course, first make sure your payment method is valid and has sufficient funds. If the issue persists, contact Udemy support for assistance.

• Why am I getting a "course not found" error message on Udemy?

  This could be due to the course being deleted by the instructor or a technical issue. Contact Udemy support for further assistance.

• How do I access course materials and resources on Udemy?

  To access course materials and resources, log in to your account and go to the course page. There, you will find all the materials and resources provided by the instructor.

• Why is my Udemy course not loading properly?

  This could be due to slow internet connection or a technical issue. Try refreshing the page or clearing your browser's cache. If the issue persists, contact Udemy support for assistance.

• How can I change the language of a course on Udemy?

  To change the language, go to the course settings and select your preferred language. If the course is not available in your desired language, you can request a refund and enroll in a different course.

• What should I do if I am experiencing playback issues on Udemy?

  If you are facing playback issues, try restarting your device, clearing your browser's cache, or using a different browser. If the problem persists, contact Udemy support for assistance.

• Can I download Udemy course videos for offline viewing?

  Yes, you can download course videos on the Udemy mobile app for offline viewing. This feature is not available on the website.

• Why am I unable to leave a review for a course on Udemy?

  If you have not completed at least 25% of a course, you will not be able to leave a review. Complete more lectures to enable the review feature.

• How do I report a technical issue or error on Udemy?

  To report a technical issue or error, go to the Help Center and select the "Contact Us" option. Fill in the necessary details and submit a support ticket.

• I am getting an "access denied" error on Udemy, what does it mean?

  This error means you may not have permission to access the requested page or resource. If you believe this is an error, contact Udemy support for assistance.

• How do I cancel my subscription on Udemy?

  To cancel your subscription, go to your account settings and select the "Cancel subscription" option. Follow the instructions to complete the cancellation.

• Why am I getting an "invalid email address" error when trying to log in to Udemy?

  This error means the email address you entered is not registered on Udemy. Try using a different email or contact Udemy support for assistance.

• How do I change the email address associated with my Udemy account?

  To change your email address, go to your account settings and select the "Edit" option under your account information. Follow the steps to update your email address.

• What should I do if my Udemy course videos are not playing?

  If your course videos are not playing, try clearing your browser's cache, using a different browser, or updating your browser. If the issue persists, contact Udemy support for assistance.

• How can I switch to a different payment method for a course on Udemy?

  To switch your payment method, go to your account settings and select the "Payments & billing" tab. There, you can add or edit your payment methods.

• Why am I unable to add a course to my cart on Udemy?

  This may be due to a technical issue or your cart may be full. Try removing other courses from your cart or contact Udemy support for assistance.

• How do I get a receipt for my Udemy purchase?

  You can download a receipt for your purchase by going to your account settings and selecting the "Purchase history" tab. Click on the order number and select "Download receipt."

• Can I access Udemy courses on multiple devices?

  Yes, you can access your Udemy courses on multiple devices as long as you are logged in with the same account.

• What happens if I log out of my Udemy account during a course?

  If you log out of your Udemy account during a course, your progress will be saved and you can resume from where you left off when you log back in.

• How can I join a live course on Udemy?

  To join a live course, go to the course page and click on the "Join" button. Live courses are only available on the Udemy mobile app.

• Why am I not receiving any emails from Udemy?

  This could be due to your email being marked as spam or an issue with your email provider. Check your spam folder and whitelist Udemy's email address. If the issue persists, contact Udemy support.

• How do I change the name displayed on my Udemy account?

  To change your name, go to your account settings and select the "Account details" tab. Click on the "Edit" button next to your name and make the necessary changes.

• Can I share my Udemy courses with others?

  No, sharing courses with others is not allowed on Udemy. Each account holder must purchase their own copy of the course.