Uconn FAQ

Common FAQ for Uconn

• What does "invalid credentials" mean when trying to log into my UConn account?

  "Invalid credentials" means that the username and/or password you entered are incorrect. Please double check that you are using the correct login information. If you are still having trouble, you can reset your password through the UConn NetID self-service page: https://netidmanagement.uconn.edu/.

• Why am I receiving a "404 not found" error when trying to access a page on the UConn website?

  This error message means that the page you are trying to access does not exist or has been moved. Please check the URL and try again. If you believe the page should exist, you can contact the UConn IT Help Center for assistance.

• How can I resolve a "server error" message on the UConn website?

  "Server errors" occur when there is a problem with the website's server. This is usually a temporary issue and should resolve on its own. If the error persists, you can contact the UConn IT Help Center for assistance.

• What is a course registration error at UConn and how can I fix it?

  A course registration error can occur for various reasons, such as a time conflict, not meeting the prerequisites, or the course being full. You can view the specific error message in your Student Admin account and follow the instructions to resolve it. If you continue to have issues, you can contact your academic advisor for further assistance.

• How can I fix an "access denied" error when trying to access a UConn library database?

  "Access denied" errors may occur if you are not properly logged into the UConn network or if your permissions do not allow for access to the specific database. Ensure that you are using your UConn NetID and password to log in and that you have the necessary permissions for the database. If you are still having trouble, you can contact the UConn Library for assistance.

• What should I do if I receive a "disk is full" error when trying to save a file on my UConn network drive?

  This error means that you have reached the storage limit on your UConn network drive. To resolve this, you can delete unnecessary files or request for an increase in storage from the UConn IT Help Center.

• How do I fix a "printer offline" error when trying to print something at UConn?

  "Printer offline" errors can occur if the printer is out of paper, has a low ink or toner level, or if there is a connection issue. To resolve, make sure the printer has paper and enough ink or toner, and check that it is properly connected to the network. If the issue persists, contact the UConn IT Help Center for assistance.

• Why am I receiving a "payment failed" error when trying to pay for my UConn tuition?

  This error can occur for various reasons, such as an invalid or expired credit card, an issue with the payment processing system, or unpaid fees. You can check your Student Admin account for the specific error message and follow the instructions to resolve it. If you continue to have issues, you can contact the Office of the Bursar for assistance.

• How can I troubleshoot a "no internet connection" error on my UConn-issued laptop?

  First, check if your wireless network is enabled and properly connected. If it is, try restarting your laptop, clearing your browser cache, or using a different web browser. If the issue persists, you can contact the UConn IT Help Center for assistance.

• What should I do if I receive a "file is corrupted" error when trying to open a document on a UConn computer?

  "File is corrupted" errors can occur due to a problem with the file or an issue with the software used to open it. You can try opening the file on a different computer or using a different software. If the issue persists, you can contact the UConn IT Help Center for further assistance.

• How can I update my UConn email and phone number in the directory?

  You can update your contact information through the UConn directory self-service page: https://guides.lib.uconn.edu/update-directory-info. If you continue to have issues, you can contact the UConn IT Help Center for assistance.

• Why am I receiving an "access denied" error when trying to access a UConn research database off-campus?

  This error might occur if you are not properly connected to the UConn VPN or if you are using an outdated bookmark. Make sure to connect to the UConn VPN before trying to access the database and use the updated link provided on the library's website.

• How can I troubleshoot a "video not playing" error on a UConn Blackboard course?

  First, check your internet connection. If the issue persists, try using a different browser or device. Clearing your browser cache may also help. If the problem continues, you can contact the UConn IT Help Center or your instructor for further assistance.

• Why am I unable to activate my UConn email account?

  Most likely, this is because you have not completed the NetID activation process. Follow the instructions on the UConn NetID self-service page: https://netidmanagement.uconn.edu/. If you continue to have issues, you can contact the UConn IT Help Center for assistance.

• How can I fix a "temporary error" when using UConn's Outlook email?

  Temporary errors can occur when there is a problem with the email server or a temporary network disruption. Usually, the issue should resolve on its own. If it persists, you can contact the UConn IT Help Center for assistance.

• What does "account locked" mean when trying to log into my UConn email?

  This means that there have been too many failed login attempts, and your account has been locked for security purposes. You can use the NetID self-service page to reset your password and unlock your account. If you continue to have issues, you can contact the UConn IT Help Center for further assistance.

• How can I resolve a "system overload" error when trying to access a UConn library database?

  A "system overload" error occurs when there is a high volume of users accessing the database at once. If this happens, try again later. You can also try using a different database or contacting the UConn Library for assistance.

• Why am I receiving a "format not supported" error when trying to open a file on a UConn computer?

  This error means that the software you are using does not support the file format. You can try opening the file on a different computer or using a different software. If the issue persists, you can contact the UConn IT Help Center for further assistance.

• How can I fix a "webpage not responding" error when using a UConn computer?

  This error can occur due to a slow internet connection or a problem with the website itself. Try refreshing the page or clearing your browser cache. If the issue persists, you can contact the UConn IT Help Center for assistance.

• What should I do if I receive a "file access denied" error when