Ubereats FAQ

Common FAQ for Ubereats

• What should I do if my UberEats app is not working?

  If your UberEats app is not working, try restarting your device and the app. If the issue persists, you can check for any updates and also try clearing the app cache.

• Why is my UberEats order taking longer than the estimated time?

  There could be various reasons for a delay in your UberEats order, such as heavy traffic or a large number of orders. You can track your order in the app for real-time updates.

• How do I cancel my UberEats order?

  To cancel your UberEats order, go to the "Orders" tab in the app, select the order you want to cancel, and tap on the "Cancel Order" button. Please note that you may be charged a cancellation fee if the restaurant has already started preparing your order.

• Why is my promo code not working on UberEats?

  There could be a few reasons why your promo code is not working, such as expiration or usage restrictions. Make sure to check the terms and conditions of the promo code and enter it correctly.

• How do I add a new payment method on UberEats?

  To add a new payment method on UberEats, go to the "Wallet" tab in the app, tap on "Add Payment Method," and follow the prompts to enter your payment information.

• What happens if my UberEats order is missing items?

  If your UberEats order is missing items, you can report the issue through the app's help section. You may be refunded for the missing items.

• How can I change my delivery address on UberEats?

  To change your delivery address on UberEats, go to the "Addresses" section in the app, select the address you want to change, and tap on the "Edit" button. Alternatively, you can enter a new address during the checkout process.

• Why is my UberEats order showing as "delivered" but I haven't received it?

  If your UberEats order shows as "delivered" but you haven't received it, make sure to check the delivery details in the app. You can also contact the delivery driver directly for more information.

• How do I request a refund for my UberEats order?

  To request a refund for your UberEats order, go to the "Orders" tab in the app, select the order you want to be refunded for, and tap on the "Help" button. Follow the prompts to submit a refund request.

• What do I do if the restaurant I ordered from on UberEats is closed?

  If the restaurant you ordered from on UberEats is closed, you can cancel your order without any cancellation fee. Go to the "Orders" tab, select your order, and tap on the "Cancel Order" button.

• How do I contact UberEats customer support?

  You can contact UberEats customer support through the app, website, or by calling the support line. For more information, visit the UberEats help center: https://help.uber.com/ubereats.

• Why is my payment not going through on UberEats?

  If your payment is not going through on UberEats, make sure you have sufficient funds and that your payment information is entered correctly. You can also try using a different payment method.

• How do I become an UberEats driver?

  To become an UberEats driver, you must meet the eligibility requirements, complete an application, and pass a background check. For more information, visit the UberEats driver website: https://www.uber.com/us/en/drive/delivery/.

• Can I schedule an UberEats delivery in advance?

  Yes, you can schedule an UberEats delivery in advance by selecting the "Schedule Order" option during checkout. Please note that not all restaurants may be available for scheduling.

• How do I report a problem with my UberEats driver?

  If you encounter any issues with your UberEats driver, you can report it through the app's help section. You can also rate your driver after completing your order.

• Why am I not receiving any order confirmations from UberEats?

  If you are not receiving any order confirmations from UberEats, make sure your device is not set to "Do Not Disturb" mode and check your app notification settings. You can also try restarting your device.

• How can I check my UberEats order history?

  You can check your UberEats order history by going to the "Orders" tab in the app. You can also access your order history on the UberEats website under "Your Orders."

• Why can't I see any restaurants in my area on UberEats?

  If you can't see any restaurants in your area on UberEats, make sure your location services are enabled and try refreshing the app. It's also possible that there are no participating restaurants in your area.

• How do I change my email address on UberEats?

  To change your email address on UberEats, go to the "Account" section in the app, select "Edit Account," and follow the prompts to enter your new email address.

• Why is my order being rejected on UberEats?

  There could be various reasons why your order is being rejected on UberEats, such as the restaurant being closed or not participating in the delivery service. If the issue persists, you can contact UberEats customer support.

• How do I change my phone number on UberEats?

  To change your phone number on UberEats, go to the "Account" section in the app, select "Edit Account," and follow the prompts to enter your new phone number.

• Why am I experiencing slow loading times on UberEats?

  Slow loading times on UberEats could be due to a poor internet connection. Make sure you have a stable internet connection, and if the issue persists, you can try restarting the app or your device.

• How do I request a change to my order on UberEats?

  If you need to request a change to your order on UberEats, you can do so through the app's help section or by contacting customer support. Please note that the restaurant may not be able to accommodate all changes.

• Why am I seeing a 'Failed to Place Order' message on UberEats?

  If you receive a 'Failed to Place Order' message, it could mean there is an issue with your payment method or the restaurant is experiencing technical difficulties. You can try again later or contact customer support for assistance.

• How do I delete my UberEats account?

  To delete your UberEats account, go to the "Account" section in the app, select "Help," and then "Account and Payment Options." Follow the prompts to delete your account. Please note that this action cannot be undone.

• Can I use the same account for Uber and UberEats?

  Yes, you can use the same account for both Uber and