Trustpilot FAQ

Common FAQ for Trustpilot

• What is Trustpilot?

  Trustpilot is a review platform that helps consumers make informed decisions by allowing them to read and write reviews about companies.

• How do I write a review on Trustpilot?

  To write a review on Trustpilot, first create an account and then search for the company you want to review. Click on "Write a review" and follow the prompts to submit your review.

• Are all reviews on Trustpilot legitimate?

  Trustpilot takes steps to ensure that reviews on our platform are authentic and unbiased. However, we cannot guarantee the legitimacy of all reviews.

• Can I delete a review I wrote on Trustpilot?

  Yes, you can delete a review you wrote on Trustpilot by logging into your account and going to your reviews. Click on the three dots next to the review and select "Delete."

• Can a company remove or hide negative reviews on Trustpilot?

  No, companies cannot remove or hide negative reviews on Trustpilot. However, they can respond to reviews and address any issues that may have caused a negative experience.

• What should I do if I suspect a review on Trustpilot is fake or misleading?

  If you suspect a review on Trustpilot is fake or misleading, you can report it to our content integrity team for investigation.

• Can I see how a company responds to reviews on Trustpilot?

  Yes, you can view a company's response to a review by clicking on the review and scrolling down to the "Company's response" section.

• How do I report a company to Trustpilot?

  To report a company to Trustpilot, go to the company's profile page and click on the three dots next to their name. Select "Report company" and follow the prompts.

• Can I edit a review I wrote on Trustpilot?

  Yes, you can edit a review you wrote on Trustpilot by logging into your account, going to your reviews, and selecting "Edit review."

• Will my personal information be shared with companies if I write a review on Trustpilot?

  No, Trustpilot takes privacy seriously and will not share your personal information with companies unless you give consent.

• How does Trustpilot handle biased reviews?

  Trustpilot has a team dedicated to monitoring and removing biased reviews on our platform. We also have advanced technology in place to detect and remove fake reviews.

• Can I change the star rating I gave to a company on Trustpilot?

  Yes, you can change the star rating you gave to a company on Trustpilot by editing your review or by contacting our customer support team.

• Is it necessary to have an account to write a review on Trustpilot?

  Yes, to write a review on Trustpilot, you need to have an account. This helps us verify the authenticity of reviews.

• Can I trust the overall rating of a company on Trustpilot?

  While the overall rating of a company on Trustpilot can provide a general idea of their reputation, we encourage users to read individual reviews to get a more accurate understanding.

• Are there any fees for using Trustpilot?

  No, Trustpilot is a free platform for consumers to read and write reviews. Companies may choose to pay for additional services, but this does not affect the reviews on our platform.