Tradera FAQ

Common FAQ for Tradera

• What is Tradera?

  Tradera is an online marketplace for buying and selling a wide variety of products.

• How do I create an account on Tradera?

  To create an account on Tradera, go to the website and click on "Sign up" in the top right corner. Follow the instructions to provide your personal information and create a username and password.

• I forgot my password, how can I reset it?

  To reset your password, go to the login page and click on "Forgot password?" Enter your email address and follow the instructions to reset your password.

• How do I sell an item on Tradera?

  To sell an item on Tradera, click on "Sell" in the top right corner of the website. Follow the instructions to provide information about your item, set a price, and upload photos.

• What types of items can I sell on Tradera?

  You can sell a wide variety of items on Tradera, including clothes, accessories, electronics, household items, and more. However, there are some restricted items, so be sure to check Tradera's guidelines before listing your item.

• How do I buy an item on Tradera?

  To buy an item on Tradera, search for the item or browse through categories. Once you find the item you want, click on "Buy" and follow the instructions to complete the purchase.

• What payment methods are accepted on Tradera?

  Tradera accepts payments via bank transfer, credit/debit cards, and PayPal.

• Can I cancel a purchase on Tradera?

  Yes, you can cancel a purchase on Tradera if the seller agrees to it. Contact the seller directly to discuss the cancellation.

• How do I contact a seller on Tradera?

  To contact a seller, go to the item listing and click on "Contact seller" on the right-hand side. You can then send a message to the seller regarding your inquiry.

• What should I do if the item I received is not as described?

  If the item you received is not as described, you can open a case with Tradera by going to your "Purchases" page and clicking on "Report a problem" next to the item.

• I received a damaged item, what should I do?

  If you received a damaged item, contact the seller and provide photos of the damage. You can also open a case with Tradera for assistance in resolving the issue.

• How do I leave feedback for a seller on Tradera?

  To leave feedback for a seller, go to your "Purchases" page and click on "Leave feedback" next to the item. You can rate the seller and leave comments about your experience.

• I am having trouble uploading photos for my item, what should I do?

  Check the format and size of your photos, as Tradera has specific requirements for images. If you continue to have trouble, contact Tradera customer support for assistance.

• Why is my listing not showing up in search results?

  Your listing may not be showing up in search results if it violates Tradera's guidelines or if there are too many similar items already listed. Contact Tradera for further assistance.

• My account has been suspended, what should I do?

  If your account has been suspended, contact Tradera customer support for clarification and to resolve the issue.

• I have not received my payment for an item I sold, what should I do?

  If you have not received your payment, first confirm with the buyer that they have completed the payment. If they have, contact Tradera customer support for assistance.

• I cannot log in to my account, what should I do?

  If you are having trouble logging in, try resetting your password. If this does not work, contact Tradera customer support for further assistance.

• How long do items stay listed on Tradera?

  Items stay listed on Tradera until they are sold or removed by the seller.

• Can I edit or delete a listing after it has been posted?

  Yes, you can edit or delete a listing after it has been posted. Go to your "Selling" page, find the item, and click on "Edit" or "Delete" next to it.

• How do I change my shipping address on Tradera?

  You can change your shipping address by going to your "Account" settings and clicking on "Address book".

• I am having trouble with a buyer/seller, what should I do?

  If you are having trouble with a buyer/seller, try to communicate and resolve the issue. If that does not work, contact Tradera for assistance.

• Is there a fee for using Tradera?

  There is a small listing fee for selling an item on Tradera. The fee is based on the item's selling price.

• I am receiving an error message when trying to make a purchase, what should I do?

  If you are receiving an error message, make sure you have entered all the necessary information correctly. If the issue persists, contact Tradera customer support for assistance.

• Are there any restrictions on shipping items internationally?

  Yes, there may be restrictions on shipping certain items internationally. Check with your local postal service to ensure you are following all regulations.

• Can I change the currency displayed on Tradera?

  No, Tradera only displays prices in the local currency of the country the item is listed in.

• Can I contact a seller directly outside of Tradera?

  No, it is against Tradera's policies to communicate outside of the platform for security reasons. All communication should be done through Tradera's messaging system.

• How can I report a fraudulent listing on Tradera?

  If you come across a suspicious or fraudulent listing, report it to Tradera customer support immediately.

• Is there a limit to the number of items I can list on Tradera?

  No, there is no limit to the number of items you can list on Tradera. However, be sure to follow Tradera's guidelines and policies for listing items.