Timehop FAQ

Common FAQ for Timehop

• What is Timehop?

  Timehop is a mobile app and website that allows users to reminisce and look back on their memories from social media accounts.

• How do I use Timehop?

  To use Timehop, download the app on your mobile device and connect your social media accounts to the app.

• Why am I seeing an error message when trying to connect my social media accounts?

  This could be due to a temporary issue with the app's servers or with your social media account's authentication. Try again later or contact Timehop support for assistance.

• Can I choose which social media accounts to connect to Timehop?

  Yes, Timehop allows you to choose which social media accounts you would like to connect and view memories from.

• Why am I not seeing any memories in my Timehop feed?

  This could happen if you have not connected any social media accounts to Timehop or if you have not posted anything on those accounts in the past.

• How can I delete a memory from my Timehop feed?

  To delete a memory, tap on the memory in your feed and then tap the "delete" button. This cannot be undone.

• Is Timehop completely free to use?

  Yes, Timehop is a free app and there are no in-app purchases.

• I am seeing duplicate memories in my Timehop feed. How can I fix this?

  This could be due to multiple social media accounts being connected to Timehop. Go to your account settings and disconnect any duplicate accounts.

• Can I edit the memories shown in my Timehop feed?

  Yes, you can edit any individual memory by tapping on it and then tapping the "edit" button. However, you cannot edit the date or time of the memory.

• Why am I getting a "failed to connect" error when trying to sign in to Timehop?

  This could be due to a weak internet connection or an issue with the Timehop servers. Try again later or contact Timehop support for assistance.

• How do I change the date or time of a memory in Timehop?

  Unfortunately, you cannot change the date or time of a memory. Timehop shows memories on the date they were originally posted on social media.

• Can I control which memories show up in my Timehop feed?

  Yes, you can choose to hide certain types of memories (such as photos or posts) by going to your account settings and adjusting the "memory type preferences".

• Why am I not receiving push notifications from Timehop?

  This could be due to your device's notification settings or the app's notification settings. Make sure notifications are enabled for both your device and Timehop in the settings.

• How can I delete my Timehop account?

  To delete your Timehop account, go to your account settings and select "delete account". This cannot be undone.

• Why is Timehop crashing or freezing on my device?

  This could be due to a bug in the app. Try closing and reopening the app or restarting your device. If the issue persists, contact Timehop support for assistance.

• Can I change the order in which memories are shown in my Timehop feed?

  No, Timehop displays memories in chronological order based on their original post date.

• Why am I not seeing any new memories in my Timehop feed?

  This could be due to a temporary issue with the app's servers or with your social media account's permissions. Try again later or reconnect your social media accounts to Timehop.

• Can I save memories from Timehop to my device?

  Yes, you can save individual memories by tapping on them and then tapping the "save" button. You can also save your entire Timehop feed as a video.

• Are my memories safe and secure on Timehop?

  Yes, Timehop takes precautions to protect the security and privacy of your memories. You can read more about their security practices on their website.

• Why am I seeing a "network error" message when using Timehop?

  This could be due to a weak internet connection or an issue with the Timehop servers. Try again later or contact Timehop support for assistance.

• Can I share my Timehop memories with others?

  Yes, you can share individual memories by tapping on them and then tapping the "share" button. You can also share your Timehop feed as a video on social media.

• How do I report a technical issue or bug with Timehop?

  If you are experiencing technical issues with Timehop, you can contact their support team through the app or through their website.

• Can I customize the frequency of notifications from Timehop?

  Yes, you can adjust the frequency of notifications by going to your app settings and selecting "notification frequency".

• Why is Timehop asking me to log in again?

  This could be due to a security feature, a recent app update, or a temporary issue with the app's servers. Log in again to continue using Timehop.

• Can I access my Timehop memories from a computer?

  Yes, you can log in to Timehop's website on a computer using your Timehop account credentials.

• How do I clear my cache and data in the Timehop app?

  In the app's settings, there should be an option to "clear cache" or "clear data". This will reset the app and may fix any issues you are experiencing.

• Can I disable Timehop from showing memories from a certain social media account?

  Yes, you can disconnect a social media account from Timehop by going to your account settings and selecting "linked accounts".