Thefork FAQ

Common FAQ for Thefork

• What is thefork?

  Thefork is a online platform that allows users to search and book restaurants, review their experiences, and discover dining recommendations.

• How do I sign up for thefork?

  You can sign up for thefork by creating an account with your email address or by linking your Facebook or Google account. Visit thefork website or download the mobile app to sign up.

• I forgot my password. Can I reset it?

  Yes, you can reset your password by clicking on the "Forgot password" link on the login page. You will receive an email with instructions on how to reset your password.

• How can I search for restaurants on thefork?

  You can search for restaurants on thefork by entering a specific location, cuisine type, or restaurant name in the search bar. You can also use filters to narrow down your search results.

• Can I make a reservation on thefork?

  Yes, you can make reservations on thefork by selecting the date, time, and number of guests for your desired restaurant. You will receive a confirmation email once the reservation is confirmed by the restaurant.

• How can I cancel a reservation on thefork?

  You can cancel a reservation on thefork by going to the "My Reservations" section in your account and clicking on the "Cancel" button next to the reservation. Please note that cancellation fees may apply.

• What happens if the restaurant cancels my reservation?

  If the restaurant cancels your reservation, you will receive an email notification and a refund for any pre-paid amounts.

• Can I modify my reservation on thefork?

  Yes, you can modify your reservation on thefork by going to the "My Reservations" section in your account and clicking on the "Modify" button next to the reservation. Please note that the modification is subject to availability.

• How do I leave a review for a restaurant on thefork?

  You can leave a review for a restaurant on thefork by going to the restaurant's page and clicking on the "Write a review" button. You can also rate the restaurant on various aspects such as food, service, and atmosphere.

• I encountered an error while making a reservation. What should I do?

  Please try again after refreshing the page. If the error persists, please contact thefork customer support for assistance.

• Can I pay for my reservation on thefork?

  Thefork does not handle payments for reservations. Payment methods may vary depending on the restaurant, and you can view the accepted payment methods on the restaurant's page before completing your reservation.

• I didn't receive a confirmation email for my reservation. What should I do?

  Please check your spam or junk folder. If you still can't find the confirmation email, contact the restaurant directly or thefork customer support for assistance.

• Can I make a reservation for a large group on thefork?

  Yes, you can make a reservation for a large group on thefork by selecting the appropriate number of guests and contacting the restaurant for more information on group reservations.

• How can I search for specific restaurant features on thefork?

  You can use filters to search for specific restaurant features such as outdoor seating, wheelchair accessibility, or vegetarian options.

• Is there a fee for using thefork?

  No, thefork is a free service for users. However, some restaurants may charge a booking or cancellation fee.

• Can I use thefork to book restaurants in other countries?

  Yes, you can use thefork to book restaurants in other countries where it is available. Please make sure to select the correct country in the search bar.

• I am a restaurant owner. How can I list my restaurant on thefork?

  Please visit thefork's website and click on the "List your restaurant" button to fill out the required information and submit a request.

• I am not satisfied with my experience at a restaurant booked through thefork. Can I get a refund?

  thefork is solely a platform for restaurant reservations and reviews. Any issues with your experience should be brought up with the restaurant directly.

• How can I contact thefork's customer support?

  You can contact thefork's customer support through the "Contact Us" page on their website or by emailing them at [email protected].

• Is there a mobile app for thefork?

  Yes, thefork has a mobile app available for both iOS and Android devices.

• How can I change the language on thefork's website?

  You can change the language by clicking on the language option at the top of the website and selecting your preferred language from the drop-down menu.

• I am having trouble logging into my account. What should I do?

  Please make sure you are entering the correct email address and password. If you still cannot log in, try resetting your password. If the issue persists, contact thefork customer support.

• Can I sign up for thefork using my social media account?

  Yes, you can sign up for thefork using your Facebook or Google account.

• Are the reviews on thefork reliable?

  thefork encourages honest and unbiased reviews from users. However, if you suspect a review is fake or malicious, you can report it to thefork for investigation.

• Can I change or delete a review I left on thefork?

  No, you cannot change or delete a review once it has been submitted. Please make sure to review carefully before submitting.

• How can I find out about special deals or promotions on thefork?

  You can subscribe to thefork's newsletter or follow their social media pages to stay updated on special deals and promotions. You can also check individual restaurant pages for any offers.