Supercell FAQ

Common FAQ for Supercell

• What is Supercell?

  Supercell is a mobile game development company based in Helsinki, Finland. They are known for creating popular games such as Clash of Clans, Clash Royale, and Brawl Stars.

• What do I do if my game is crashing or freezing?

  First, try closing the app completely and reopening it. If that doesn't work, try restarting your device. If the issue persists, you can try clearing your device's cache or contacting Supercell for further assistance.

• How do I change my name in the game?

  To change your name, go to the game's settings and click on the "Change Name" button. Note that you can only change your name once for free, and after that, it will cost gems.

• How can I report a bug or problem in the game?

  You can report a bug or problem by contacting the Supercell support team through the in-game support feature or by sending an email to [email protected].

• Why am I experiencing lag or slow performance in the game?

  Poor network connection or device performance can cause lag in the game. Try switching to a faster and more stable internet connection, or freeing up space on your device to improve performance.

• Can I transfer my progress to a new device?

  Yes, you can transfer your game progress to a new device by connecting your game to a social media account such as Facebook or Google Play. You can also create a Supercell ID to transfer between devices.

• Why can't I make in-app purchases?

  If you're having trouble making in-app purchases, make sure your payment method is valid, and your device isn't blocking in-app purchases. If the issue persists, reach out to Supercell support for further assistance.

• I can't connect to Facebook to save my progress. What should I do?

  Try disconnecting and then reconnecting your game from Facebook. If that doesn't work, make sure you have the latest update for both the game and the Facebook app. You can also try restarting your device.

• What is Clan Wars in Clash of Clans?

  Clan Wars is a feature in Clash of Clans where clans can compete against each other in battles to earn points and rewards.

• What is the best strategy for winning battles in Clash Royale?

  There is no one-size-fits-all strategy for winning battles in Clash Royale. It's best to experiment with different card combinations and find a strategy that works for your playstyle.

• How do I join a clan in Brawl Stars?

  To join a clan in Brawl Stars, go to the clan tab in the game's main menu, search for a clan by name, or browse through the recommended clans. If a clan is open, you can join by requesting to join.

• I just got a "Maintenance Break" message in the game. What does that mean?

  A maintenance break means that Supercell is making updates or fixing bugs in the game. It usually lasts for a short period, and the game should be back up and running soon.

• Can I play Supercell games on a PC?

  No, Supercell games are not available for PC. They are designed for mobile devices only.

• I accidentally bought something in the game. Can I get a refund?

  Unfortunately, Supercell does not offer refunds for in-game purchases unless required by law.

• Someone is harassing me in chat. What should I do?

  You can block the player by clicking on their profile and selecting "Block." If the harassment continues, you can also report the player to Supercell support.

• How do I unlock new characters in Brawl Stars?

  You can unlock new characters by earning tokens in-game and using them to open brawl boxes. You can also purchase characters with gems.

• What is a Supercell ID?

  A Supercell ID is a unique account that allows you to save your game progress and transfer it between devices.

• Why am I being matched with players who have a higher level than me?

  In some game modes, players are matched based on their total trophies, not their level. This can result in playing against players with a higher level.

• Can I play multiple Supercell games on one device?

  Yes, you can play multiple Supercell games on one device by switching between accounts through Supercell ID or social media login.

• How do I get more gems in the game?

  Gems can be earned by completing achievements, clearing obstacles, and participating in events. You can also purchase them with real money.

• Why is my game not loading?

  If the game is not loading, make sure you have a stable internet connection and the latest update for the game. You can also try restarting your device or clearing the app's cache.

• Can I change my player tag in the game?

  No, your player tag cannot be changed as it is used to identify your account.

• I cannot log in to my Supercell account. What should I do?

  Try resetting your password by clicking on "Forgot Password?" on the login screen. If that doesn't work, contact Supercell support for further assistance.

• How do I change the language in the game?

  The game's language is determined by the device's language settings. To change the language, go to your device's settings and change the language.

• Why am I not receiving any game notifications?

  Make sure your device's notification settings for the game are turned on. If they are, but you're still not receiving notifications, try restarting your device or uninstalling and reinstalling the game.

• Why can't I join a clan in Clash Royale?

  If you are unable to join a clan, the clan may be full or have a trophy requirement. You can also try searching for a different clan or creating your own.