Stackpath FAQ

Common FAQ for Stackpath

• What is StackPath?

  StackPath is a content delivery network (CDN) and edge computing platform that helps speed up websites and secure online applications.

• How does StackPath work?

  StackPath uses a global network of servers to store and deliver website content, reducing latency and improving performance for end users.

• What is the difference between StackPath and other CDNs?

  StackPath offers a wide range of services in addition to CDN, such as web application firewall (WAF), load balancing, and DNS management, making it a comprehensive edge computing platform.

• How do I sign up for StackPath?

  You can sign up for StackPath by visiting their website and selecting the desired plan. Alternatively, you can sign up through one of their partners.

• Can I use StackPath with any website or application?

  Yes, StackPath can be used with any website or application, regardless of the hosting provider.

• What is the cost for using StackPath?

  The cost for using StackPath depends on the services and amount of usage. You can choose from different plans and customize them to fit your needs and budget.

• Can I use StackPath for free?

  StackPath offers a 30-day free trial that allows you to test their services before committing to a paid plan.

• Do I need technical experience to use StackPath?

  No, you do not need technical experience to use StackPath. However, some knowledge of website or application management may be helpful.

• How do I integrate StackPath with my website or application?

  Integration with StackPath is simple and can be done by updating your website or application's DNS settings. Instructions can be found in the StackPath Knowledge Base.

• How do I configure StackPath for my specific needs?

  StackPath provides a user-friendly control panel where you can configure different services according to your specific needs. Instructions and tutorials can be found in the StackPath Knowledge Base.

• What should I do if my website or application is experiencing slow performance while using StackPath?

  You can troubleshoot slow performance by checking your DNS settings, clearing your browser cache, and contacting StackPath support for assistance.

• Why do I see a "404 Page Not Found" error when using StackPath?

  This error typically means that the requested page or file could not be found. Check your website or application settings and make sure all files are properly hosted and linked.

• What does the "502 Bad Gateway" error mean?

  This error indicates a communication issue between StackPath and the origin server. Check your DNS settings and make sure the origin server is functioning properly.

• How do I set up SSL with StackPath?

  StackPath provides free SSL certificates through their Let's Encrypt integration. Instructions for setting up SSL can be found in the StackPath Knowledge Base.

• Can I use StackPath with my existing SSL certificate?

  Yes, you can use your existing SSL certificate with StackPath by adding it to your StackPath account and updating your DNS settings.

• What type of security features does StackPath offer?

  StackPath offers a WAF, DDoS protection, and bot management to protect your website or application from cyber threats.

• How can I increase the security of my website or application on StackPath?

  You can increase security by utilizing StackPath's security features, regularly updating your software and applications, and following best practices for password management and user authentication.

• How do I set up caching with StackPath?

  Caching is automatically applied to your website or application when you use StackPath CDN. You can also customize caching settings in the StackPath control panel.

• Can I use StackPath for file hosting?

  No, StackPath does not offer file hosting services. Their focus is on edge computing and website/application performance and security.

• How often are StackPath servers updated?

  StackPath updates their servers regularly to ensure optimal performance and security.

• What is the network uptime for StackPath?

  StackPath guarantees a 100% network uptime, meaning their servers are always functioning and accessible.

• How do I cancel my StackPath account?

  You can cancel your StackPath account at any time by contacting their support team or through the control panel.

• Is there a refund policy for StackPath?

  StackPath offers a 30-day money-back guarantee for their paid plans. Refunds are provided on a case-by-case basis.

• What is the maximum file size supported by StackPath CDN?

  StackPath does not have a set maximum file size limit, but recommends keeping files under 5GB for optimal performance.

• Can I use StackPath for live streaming?

  Yes, StackPath offers a live streaming service called StackPath StackLab for businesses and developers.

• Where can I find more information about using StackPath?

  You can find more information, tutorials, and documentation on using StackPath in the StackPath Knowledge Base or by contacting their support team.