Smtp2go FAQ

Common FAQ for Smtp2go

• What is smtp2go?

  smtp2go is an email delivery service that allows you to send emails from your own email address using their servers.

• How does smtp2go work?

  Smtp2go works by acting as a middleman between your email client and the recipient's email server. It takes your email and sends it to the recipient's server on your behalf.

• Can I use smtp2go with any email client?

  Yes, smtp2go can be used with any email client that supports SMTP.

• What is the SMTP server address for smtp2go?

  The SMTP server address for smtp2go is smtpcorp.com.

• Can I use smtp2go for bulk email marketing?

  No, smtp2go is not intended for bulk email marketing. They have strict anti-spam policies and will suspend accounts found to be sending bulk emails.

• Is smtp2go a free service?

  smtp2go offers a free 7-day trial, but after that, it is a paid service based on email volume.

• How do I sign up for smtp2go?

  You can sign up for smtp2go by going to their website and clicking on the "Sign Up" button.

• What types of email errors can occur with smtp2go?

  The most common email errors with smtp2go include authentication errors, connection errors, and delivery errors.

• How do I fix an authentication error with smtp2go?

  An authentication error with smtp2go can be fixed by double-checking your login credentials, resetting your password, or checking if your account has been suspended.

• What can cause a connection error with smtp2go?

  A connection error with smtp2go can be caused by an unstable internet connection, incorrect server settings, or a firewall blocking the connection.

• How can I troubleshoot a delivery error with smtp2go?

  To troubleshoot a delivery error with smtp2go, you can check the recipient's email address, make sure your account is in good standing, and contact smtp2go support for further assistance.

• Can I track the emails I send with smtp2go?

  Yes, smtp2go offers tracking and reporting features to monitor the delivery status of your emails.

• Is smtp2go suitable for sending sensitive information?

  No, smtp2go is not designed for sending confidential or sensitive information. They recommend using secure email services for that purpose.

• Does smtp2go have any email size limits?

  Yes, smtp2go has a default email size limit of 30MB. This limit can be increased upon request.

• Can I use my own custom domain with smtp2go?

  Yes, smtp2go allows you to use your own custom domain for sending emails.

• Are there any restrictions on the type of email content I can send through smtp2go?

  Yes, smtp2go has strict guidelines on what type of content is allowed to be sent through their servers. They do not tolerate spam or illegal content.

• How often can I send emails with smtp2go?

  smtp2go allows you to send an unlimited amount of emails per day, as long as your account is in good standing and you adhere to their sending policies.

• Can I schedule emails to be sent at a specific time with smtp2go?

  Yes, smtp2go has a feature that allows you to schedule emails to be sent at a specific time and date.

• Is there a limit on the number of email addresses I can send to with smtp2go?

  Yes, smtp2go has a limit of 1000 recipients per email.

• Can I access my smtp2go account from multiple devices?

  Yes, smtp2go supports accessing your account from multiple devices.

• Is there a way to retrieve deleted emails on smtp2go?

  No, once an email is deleted from smtp2go, it cannot be retrieved.

• How do I cancel my smtp2go subscription?

  You can cancel your smtp2go subscription by logging into your account and navigating to the "Subscription" section. Alternatively, you can contact their support team for assistance.

• Can I get a refund for my smtp2go subscription?

  smtp2go offers a 30-day money-back guarantee, so if you are not satisfied with their service, you can request a refund within 30 days of signing up.

• Does smtp2go offer customer support?

  Yes, smtp2go offers 24/7 customer support through email, live chat, and phone.

• Where can I find smtp2go's terms and conditions?

  smtp2go's terms and conditions can be found on their website under the "Legal" section.

• Is smtp2go compatible with mobile devices?

  Yes, smtp2go is compatible with most mobile devices and has a mobile app for managing your account on the go.

• Can I use smtp2go with a third-party email service?

  Yes, smtp2go can be used in conjunction with other email services for added features and security.