Skype FAQ

Common FAQ for Skype

• What is an error message?

  An error message is a notification that something has gone wrong or cannot be completed.

• Why do I see an error message on Skype?

  You may see an error message on Skype if there is an issue with your connection, settings, or the app itself.

• What does the "Unable to connect" error mean?

  This error means that Skype is unable to establish a connection with its server to make a call or send a message.

• Why do I get a "Call failed" error?

  This error occurs when there is a problem with the internet connection, or the person you are trying to call is not available.

• Why do I see the "Trouble connecting" error?

  This error indicates that Skype is having trouble connecting to the internet, and you may need to check your network settings.

• What does the "An unknown error occurred" mean?

  This error code means that Skype has encountered an unforeseen problem and cannot complete the action.

• How do I fix the "No internet connection" error?

  First, make sure your device is connected to the internet. If it is, try restarting your device and the app.

• Why do I get a "Sign in failed" error?

  This error may occur if you enter the wrong login credentials or if there is an issue with your internet connection.

• What should I do if I see the "Server connection timed out" error?

  This error means that Skype is unable to establish a connection with its server. Try restarting the app or your device.

• Why am I seeing the "Insufficient storage" error?

  This error indicates that there is not enough space on your device to complete the action. Try clearing some storage space or deleting unnecessary files.

• How do I resolve the "File transfer failed" error?

  This error may occur due to a weak internet connection or a problem with the file itself. Try transferring the file again or using a different method.

• What does the "Account suspended" error mean?

  This error occurs when Skype has suspended your account due to a violation of their terms of service. Contact customer support for help resolving this issue.

• Why do I see the "Cannot find contact" error?

  This error means that the person you are trying to contact is not on Skype or has changed their username. Make sure the contact information is correct.

• How can I fix the "Camera not working" error?

  First, make sure your camera is connected and functioning properly. Then, check your device's privacy settings and make sure Skype has permission to access your camera.

• Why am I getting the "Microphone not working" error?

  This error occurs when Skype cannot detect or access your device's microphone. Check your microphone settings and ensure it is not muted or damaged.

• How can I troubleshoot the "Call quality is poor" error?

  This error may be caused by a slow internet connection. Try moving closer to your router or connecting to a different network.

• Why is my video call freezing and showing the "Connection lost" error?

  This error occurs when there is a problem with your internet connection. Try switching to audio-only or connecting to a stronger network.

• What does the "Oops! Something went wrong" error mean?

  This error is a general error message that indicates an unexpected problem has occurred. Try restarting the app or your device.

• Why do I see the "Cannot send message" error?

  This error may occur if the person you are trying to message has blocked you or if there is an issue with your internet connection.

• How do I fix the "Failed to join group call" error?

  This error may occur if there is an issue with your internet connection or if you are using an outdated version of Skype. Update the app and try again.

• Why am I getting the "Sorry, an error has occurred" error?

  This error may be caused by a temporary issue with Skype's server. Try again later or check for any updates to the app.

• What should I do if I see the "Error in accessing contact list" message?

  This error may occur if there is a problem with your internet connection or if the contact list on your device is not synced properly. Make sure your device is connected to the internet and try again.

• How do I fix the "Failed to download file" error?

  This error may occur if there is a problem with the file itself or if there is a weak internet connection. Check your network connection and try again.

• Why is my call being disconnected with the "Transfer failed" error?

  This error may occur if your internet connection is weak or if there are network disruptions. Try moving to a different location or reconnecting to your network.

• What does the "Invalid username or password" error mean?

  This error indicates that the login credentials you entered are incorrect. Make sure you are using the correct username and password.

• Why is Skype crashing and showing the "App has stopped working" error?

  This error may be caused by a glitch in the app or a problem with your device's software. Try restarting the app or your device.

• How can I resolve the "Sorry, we can't connect you properly" error?

  This error occurs when Skype is unable to establish a secure connection with its server. Try restarting the app or your device.