Sidescale FAQ

Common FAQ for Sidescale

• What is SideScale?

  SideScale is a cloud-based platform that helps users manage and deploy their applications and infrastructure.

• How do I sign up for SideScale?

  You can sign up for SideScale by going to their website and filling out the registration form.

• Why am I getting an "Access Denied" error when trying to access my SideScale account?

  This error can occur if you are using incorrect login credentials. Make sure you are using the correct email and password associated with your account.

• How do I reset my password for SideScale?

  If you have forgotten your password, you can click on the "Forgot password?" link on the login page and follow the instructions to reset your password.

• Can I use SideScale on any device?

  Yes, SideScale is compatible with most devices and operating systems, including desktops, laptops, and mobile devices.

• I am unable to upload my application to SideScale, what could be the issue?

  There could be various reasons for this issue, such as file size limitations or network connectivity problems. Make sure your application meets the file size requirements and check your internet connection. If the problem persists, contact SideScale support for further assistance.

• How do I add collaborators to my SideScale account?

  You can add collaborators to your SideScale account by going to your account settings and clicking on the "Collaborators" tab. From there, you can invite new collaborators by entering their email address.

• Is there a limit to the number of collaborators I can have on my SideScale account?

  Yes, there is a limit of 10 collaborators per account. If you need to add more collaborators, you can upgrade to a higher account tier.

• What is the difference between a deployment and a release in SideScale?

  A deployment is the process of pushing changes to your application, while a release is a version of your application that has been deployed. Releases can be tagged and tracked for easier management.

• I am seeing a "Deployment Failed" message, what could have caused this?

  There could be various reasons for a deployment to fail, such as incorrect code or configuration, insufficient resources, or network issues. Check the deployment logs for more information on the cause of the failure.

• Is there a way to roll back to a previous release on SideScale?

  Yes, you can roll back to a previous release by going to the "Releases" tab and selecting the release you want to revert to.

• Can I edit my application code on SideScale?

  Yes, you can edit your code directly on SideScale by using the built-in code editor or by connecting your repository from a third-party source control system.

• Is there a monitoring tool available on SideScale?

  Yes, SideScale offers a monitoring tool that allows you to track the performance and health of your applications and infrastructure.

• I am getting a "Server Error" message, what should I do?

  This error could mean that there is an issue with the SideScale server. Try refreshing the page or clearing your browser's cache. If the error persists, contact SideScale support for assistance.

• How do I scale my application on SideScale?

  You can scale your application by going to the "Scaling" tab and adjusting the number of instances. You can also set rules for automatic scaling based on metrics such as CPU usage and traffic.

• Can I schedule backups for my applications on SideScale?

  Yes, you can schedule backups for your applications by going to the "Backups" tab and setting up a backup schedule.

• My application is experiencing a lot of downtime, what can I do to improve this?

  There could be various reasons for downtime, such as insufficient resources, code errors, or server issues. Monitor your application's performance and check for any errors or limitations that could be causing the downtime.

• Is it possible to integrate other services or tools with SideScale?

  Yes, SideScale offers APIs and webhooks that allow you to integrate other services and tools with your SideScale account.

• How do I cancel my SideScale subscription?

  You can cancel your SideScale subscription by going to your account settings and clicking on the "Billing" tab. From there, you can select the option to cancel your subscription.

• What happens to my applications and data if I cancel my SideScale subscription?

  If you cancel your subscription, your applications and data will remain intact on the SideScale servers, but you will not be able to access or manage them until you resubscribe.

• Is there a limit to the number of applications I can deploy on SideScale?

  No, there are no limits on the number of applications you can deploy on SideScale, as long as you have enough resources available.

• Can I set up custom domains for my applications on SideScale?

  Yes, you can set up custom domains for your applications by going to the "Custom Domains" tab and following the instructions to add a custom domain.

• How do I report a bug or issue with SideScale?

  You can report bugs and issues by going to the SideScale support page and submitting a support ticket or reaching out to their support team through live chat.

• Is there a free trial for SideScale?

  Yes, SideScale offers a 14-day free trial for new users to test out their platform and features.

• How do I upgrade my account on SideScale?

  You can upgrade your SideScale account by going to your account settings and clicking on the "Upgrade" button. You will then be prompted to select a higher tier plan and complete the payment process.

• Can I downgrade my account on SideScale?

  Yes, you can downgrade your SideScale account by going to your account settings and clicking on the "Change Plan" button. You will then be prompted to select a lower tier plan, and your subscription will be updated accordingly.

• Is there a community forum or support group for SideScale users?

  Yes, SideScale has a community forum where users can interact and share their experiences, tips, and troubleshooting advice.

• How often does SideScale release updates and new features?

  SideScale releases updates and new features on a regular basis, but they do not have a set schedule. Keep an eye on the community forum and their social media pages for announcements.