Shutterfly FAQ

Common FAQ for Shutterfly

• What is Shutterfly?

  Shutterfly is an online service that allows you to create personalized photo books, cards, and other products using your own photos.

• How do I sign up for Shutterfly?

  To sign up for Shutterfly, go to their website and click on the "Sign Up" button. Enter your email address and create a password to create an account.

• I forgot my Shutterfly password. How do I reset it?

  To reset your Shutterfly password, go to the login page and click on the "Forgot password?" link. Enter your email address and follow the instructions in the email you receive to reset your password.

• Why cant I upload my photos to Shutterfly?

  There could be several reasons why you are unable to upload photos to Shutterfly. Make sure your internet connection is stable, your photos are in a supported format, and you have enough storage space on your account. If you continue to experience issues, try using a different web browser or device.

• Can I upload photos from my phone to Shutterfly?

  Yes, you can upload photos from your phone to Shutterfly by using the Shutterfly mobile app.

• How do I edit my photos on Shutterfly?

  You can edit your photos on Shutterfly by clicking on the "Edit" button while creating your project. This will open a basic editing tool where you can crop, rotate, and adjust the brightness and color of your photos.

• I am having trouble designing my photo book on Shutterfly. What should I do?

  Shutterfly offers a variety of templates and layouts to make designing your photo book easier. If you are having trouble, you can also contact their customer support team for assistance.

• Can I cancel my order on Shutterfly?

  If your order has not yet been processed, you may be able to cancel it by going to your account and selecting the order to be cancelled. If the order has already been processed, it cannot be cancelled.

• How long will it take to receive my order from Shutterfly?

  The delivery time for Shutterfly orders varies depending on the product and shipping method chosen. You can view estimated delivery times on the checkout page before placing your order.

• Why is the quality of my photos on Shutterfly low?

  The image quality may appear low if you are using a low-resolution photo. It is recommended to use high-resolution images for best print quality.

• I am getting an error message saying "unable to process order" when trying to checkout on Shutterfly. What should I do?

  This error message can occur if there is an issue with your payment method or shipping information. Double check all the information and try again. If the issue persists, contact customer support for assistance.

• Can I use my own design for a product on Shutterfly?

  Yes, you can upload your own design to be used on Shutterfly products. Just make sure the design meets the specifications listed on their website.

• How can I get free shipping on my Shutterfly order?

  Shutterfly occasionally offers promotions for free shipping on orders over a certain amount. You can also sign up for their email newsletter to receive promotional offers.

• Is there a way to preview my Shutterfly product before ordering it?

  Yes, Shutterfly offers a preview of your product before placing your order.

• How can I track my Shutterfly order?

  You can track your Shutterfly order by going to your account and selecting "Order History" or by clicking on the tracking link sent to your email.

• I received my Shutterfly order, but it has defects. What do I do?

  If your order has defects, you can request a replacement or a refund by contacting Shutterfly customer support with photos of the defects.

• Is there a limit on the number of photos I can upload to Shutterfly?

  Shutterfly does not have a specific limit on the number of photos you can upload, but there may be storage limits depending on your account type.

• How long will my Shutterfly account and saved projects be available?

  Your Shutterfly account and saved projects will remain available as long as you continue to use the service. If your account is inactive for an extended period of time, it may be subject to deletion.

• What forms of payment does Shutterfly accept?

  Shutterfly accepts most major credit and debit cards, PayPal, and gift cards.

• Is my personal information secure on Shutterfly?

  Shutterfly takes measures to protect your personal information, but it is always important to use strong passwords and be cautious when sharing personal information online.

• Can I get a refund for my Shutterfly order?

  Refunds may be available for defective or damaged products. Contact Shutterfly customer support for assistance.

• I am having trouble logging into my Shutterfly account. What do I do?

  If you are having trouble logging into your Shutterfly account, try resetting your password or contacting customer support for assistance.

• How can I get in touch with Shutterfly customer support?

  You can contact Shutterfly customer support by phone or through their website's chat feature, email, or social media channels.

• Can I order Shutterfly products from outside of the United States?

  Shutterfly currently only ships to the United States, Canada, and Australia. However, international customers can still access the website and create and save projects.

• Can I use a promo code on my Shutterfly order?

  Shutterfly occasionally offers promo codes for discounts on orders. You can enter the code at checkout to apply the discount.

• I am trying to redeem a Shutterfly gift card, but it's not working. What should I do?

  If you are experiencing issues redeeming a Shutterfly gift card, contact customer support for assistance.

• How can I ensure that my photos will print clearly on my Shutterfly product?

  It is recommended to use high-resolution photos for best print quality. You can also preview your product before ordering to ensure it meets your standards.