Sendible FAQ

Common FAQ for Sendible

• Why am I unable to login to Sendible?

  This could be due to incorrect login credentials or an issue with the server. Please make sure you are using the correct username and password, and check the status of Sendible's server on our status page.

• I can't find my scheduled posts. Where are they?

  Scheduled posts can be found in the "Scheduled" tab in your Sendible dashboard. You can also filter posts by status to find your scheduled content.

• How can I cancel a scheduled post?

  To cancel a scheduled post, simply go to the "Scheduled" tab in your dashboard, select the post, and click on "Cancel." Note that you can only cancel a post before it is published.

• Why are my posts failing to publish?

  There could be a few reasons for this, such as incorrect login credentials, an issue with the server, or a problem with the post's content. Please check your login details, the status of Sendible's server, and review your post's content for any errors.

• Can I schedule Instagram posts on Sendible?

  Yes, you can schedule Instagram posts on Sendible. However, due to Instagram's API restrictions, posts will need to be manually published on your phone through the Sendible app.

• How can I add team members to my Sendible account?

  To add team members, go to the "Team" tab in your dashboard, click on "Add Team Member," and enter their email address. They will receive an email invitation to join your Sendible team.

• What is social media compliance and how does Sendible ensure it?

  Social media compliance refers to adhering to guidelines and regulations set by governing bodies and industry standards. Sendible offers features such as post approval workflows and content libraries to help businesses comply with these regulations.

• Why am I seeing an error message when trying to connect my social media account?

  This could be due to incorrect login credentials or a temporary issue with the social media platform's API. Please double-check your login details and try connecting again. If the issue persists, please contact support.

• Can I schedule posts to be published on multiple social media platforms at once?

  Yes, Sendible allows you to schedule and publish posts to multiple social media platforms simultaneously using its "compose box" feature.

• How can I access analytics for my social media posts?

  To access analytics for your posts, click on the "Reports" tab in your dashboard and select the relevant social media profile. You will then be able to view data such as engagement, reach, and follower growth.

• My scheduled post was published at the wrong time. What can I do to avoid this?

  This could be due to incorrect time zone settings on your Sendible account. Please make sure your account's time zone is set correctly in your account settings to avoid this issue in the future.

• How can I create a custom report on Sendible?

  To create a custom report, go to the "Reports" tab in your dashboard and click on "Create New Report." You can select the metrics you want to include, customize the design, and schedule report delivery to your inbox.

• Why am I receiving a 502 bad gateway error?

  This error usually occurs when there is a temporary issue with the server. Please wait a few minutes and try again. If the issue persists, please contact support.

• Can I schedule and publish Instagram stories on Sendible?

  Yes, you can schedule and publish Instagram stories on Sendible. This feature is available on the 'Pro' and 'Premium' plans.

• I accidentally deleted a post. Can I retrieve it?

  No, once a post is deleted, it cannot be retrieved. Please take caution when managing posts on Sendible to avoid accidentally deleting valuable content.

• How can I get assistance with using Sendible?

  If you need assistance, you can reach out to Sendible's support team through the live chat feature on our website or by emailing support@sendible.com.

• Why are my Facebook posts showing an incorrect content preview?

  This could be due to a temporary issue with Facebook's API. Please try refreshing the post preview, and if the issue persists, contact support.

• Can I schedule recurring posts on Sendible?

  Yes, you can schedule recurring posts on Sendible. This feature is available on the 'Pro' and 'Premium' plans.

• What is an RSS feed and how can I use it in Sendible?

  An RSS feed is a web feed that allows you to automatically collect and display content from various websites in one place. You can use this feature in Sendible to automatically publish new content from your favorite websites to your social media platforms.

• Why am I unable to connect my YouTube channel to Sendible?

  This could be due to incorrect login credentials or a temporary issue with YouTube's API. Please double-check your login details and try connecting again. If the issue persists, please contact support.

• How can I change the email address associated with my Sendible account?

  To change the email address, go to your account settings, and click on "Change Email Address." Enter the new email address and follow the instructions.

• Can I see all my social media content in one place on Sendible?

  Yes, you can use the content library feature in Sendible to store and organize all your social media content in one place. This feature is available on the 'Pro' and 'Premium' plans.

• Why is my LinkedIn post's image not showing up correctly?

  This could be due to an incorrect image size or format. Please make sure the image is in the correct format (JPG or PNG) and size (less than 5MB). For more information on image requirements, you can refer to LinkedIn's official guidelines.

• How can I add a new social media profile to my Sendible account?

  To add a new social media profile, go to the "Services" tab in your dashboard, click on "Add New Service," and select the platform you want to add. You will then be prompted to connect your account and grant Sendible permission to manage your profile.