Sectoralarm FAQ

Common FAQ for Sectoralarm

• What is Sector Alarm?

  Sector Alarm is a security company that provides alarm systems and surveillance services for homes and businesses.

• How do I contact Sector Alarm?

  You can contact Sector Alarm by calling their customer service hotline at 1-800-555-5555 or by emailing them at info@sectoralarm.com.

• How do I activate my Sector Alarm system?

  To activate your Sector Alarm system, you need to enter your personal code on the control panel or use the mobile app.

• What should I do if my alarm system is triggered accidentally?

  If your alarm system is triggered accidentally, you can deactivate it by entering your personal code on the control panel or using the mobile app.

• My alarm system is showing a "communication error" message. What does this mean?

  This may mean that there is an issue with the connection between your alarm system and the monitoring center. Check your phone and internet connections, and if the issue persists, contact Sector Alarm for assistance.

• How do I reset my pin code for my alarm system?

  You can reset your pin code by logging into the Sector Alarm customer portal or contacting customer service for help.

• What should I do if my alarm system is beeping?

  If your alarm system is beeping, it means there is an issue with the system. Check the control panel for an error message and contact Sector Alarm for assistance if necessary.

• Can I arm my alarm system remotely?

  Yes, you can arm your alarm system remotely using the mobile app. Make sure your system is connected to the internet and that you have the app installed on your phone.

• My alarm system is showing a low battery warning. What should I do?

  This means that the battery in your alarm system is running low and needs to be replaced. Contact Sector Alarm for guidance on how to replace the battery.

• I am moving to a new house. Can I transfer my existing alarm system to my new home?

  Yes, you can transfer your alarm system to your new home, but it will require a technician to come out and reinstall the system. Contact Sector Alarm to schedule a relocation service.

• How often should I test my alarm system?

  It is recommended to test your alarm system at least once a month to ensure it is in proper working order. You can do this by using the test mode on the control panel or contacting Sector Alarm for assistance.

• What happens if my alarm system goes off while I am away?

  If your alarm system goes off while you are away, the monitoring center will be notified and will attempt to contact you and/or your designated emergency contacts to verify if it is a real emergency. If they cannot reach anyone, they will dispatch emergency services.

• Does Sector Alarm provide security cameras?

  Yes, Sector Alarm offers a variety of security cameras for homes and businesses.

• My security camera is offline. How do I fix this?

  You can try restarting your camera and checking your internet connection. If the issue persists, contact Sector Alarm for assistance.

• Can I access my security camera feed remotely?

  Yes, you can access your security camera feed remotely using the Sector Alarm mobile app.

• How long does the battery last on the security cameras?

  The battery life on the security cameras varies depending on usage, but on average it can last up to 6 months. It is recommended to check and replace the battery as needed for optimal performance.

• Can I add more sensors to my existing alarm system?

  Yes, you can add more sensors to your existing alarm system. Contact Sector Alarm for assistance with installation and setup.

• I am moving to a new home and want to cancel my Sector Alarm service. How do I do this?

  Contact Sector Alarm at least 30 days prior to your move to cancel your service. You may also need to return any equipment that is leased from Sector Alarm.

• What is the warranty on Sector Alarm equipment?

  Sector Alarm offers a 2-year warranty for all equipment, including alarm systems and security cameras.

• How do I pay my Sector Alarm bill?

  You can pay your Sector Alarm bill online through the customer portal, by phone, or by setting up automatic payments with your bank.

• I am not receiving any emails from Sector Alarm. What should I do?

  Check your spam or junk folder. If the emails are not there, contact Sector Alarm to make sure they have the correct email address on file for your account.

• Can I arm my alarm system in different modes?

  Yes, you can arm your alarm system in different modes depending on your needs. This can be done through the control panel or the mobile app.

• What does the maintenance plan cover?

  The maintenance plan covers regular check-ups and repairs for your alarm system and security cameras. It also includes updates and upgrades for your equipment.

• I am unable to login to the customer portal. What should I do?

  Make sure you are using the correct login information and have an active internet connection. If the issue persists, contact Sector Alarm for assistance.

• How do I change my notification settings?

  You can change your notification settings through the customer portal or the mobile app. You can also contact Sector Alarm for help with adjusting your settings.

• What should I do if I notice suspicious activity around my home or business?

  If you notice suspicious activity, contact your local authorities and then inform Sector Alarm so they can monitor the situation and take appropriate action if necessary.

• I am having trouble understanding how to use my system. Where can I find more information?

  You can find more information and tutorials on how to use your system on the Sector Alarm website or by contacting customer service for assistance.