Common FAQ for Ring
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What should I do if my ring is not connecting to the network?
Try restarting your router and then reconnecting your ring to the network.
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My ring is not recording any motion, what is the problem?
Make sure that the motion detection feature is enabled in the settings and that there is no obstruction blocking the camera lens.
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My ring is showing a low battery even though I charged it recently, what can I do?
Check the battery level in the app and make sure that the battery is fully inserted and charged. If the problem persists, try resetting the device.
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How can I change the notification settings for my ring?
Open the app and go to the device settings to adjust the notification preferences for your ring.
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Is it possible to access live view on my ring from a different location?
Yes, as long as your ring is connected to the internet, you can access the live view from anywhere using the app.
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My ring is not making any sound when the doorbell is pressed, what is the issue?
Check the device settings to ensure that the sound is enabled and the volume is turned up. Also, make sure that the chime kit is connected and functioning properly.
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Can I share my ring's live view with someone else?
Yes, you can invite family members or friends to access your ring's live view through the app.
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Why is my ring occasionally disconnecting from the network?
It could be due to weak Wi-Fi signal or interference from other devices. Try moving your router closer to the ring or using a Wi-Fi extender.
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How do I review past recordings on my ring?
Open the app and go to the device timeline or event history to access and playback past recordings.
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What should I do if my ring is not functioning and the light is flashing white?
This indicates an power or network issue. Try resetting the device and make sure it is connected to a stable network. If the problem persists, contact customer support for further assistance.
