Postnord FAQ

Common FAQ for Postnord

• What is PostNord?

  PostNord is a Nordic-based postal and logistics company that delivers mail and packages in Sweden, Denmark, Norway, and Finland.

• How can I track my package with PostNord?

  You can track your package by entering the tracking number on the PostNord website or through the PostNord app.

• What should I do if my package is delayed?

  If your package is delayed, you can contact PostNord customer service for further assistance or check the status of your package on the PostNord website.

• My package was marked as delivered, but I did not receive it. What should I do?

  If your package was marked as delivered but you have not received it, you can file a complaint on the PostNord website or contact their customer service for further assistance.

• Can I change the delivery address for my package?

  Yes, you can change the delivery address for your package through the PostNord website or app before the delivery is attempted.

• Is there a limit to the size and weight of packages that PostNord can deliver?

  Yes, PostNord has weight and size restrictions for packages. Please refer to their website for more information.

• I received a damaged package. What can I do?

  If you received a damaged package, you can file a complaint on the PostNord website or contact their customer service for further assistance.

• Can I schedule a specific delivery time for my package?

  Yes, you can schedule a specific delivery time for your package on the PostNord website or app.

• What forms of payment does PostNord accept for shipping fees?

  PostNord accepts various forms of payment, including credit cards and electronic invoicing. Please refer to their website for more information.

• Can I cancel my package delivery once it has been shipped?

  No, once a package has been shipped, it cannot be cancelled. You can, however, return the package once it has been delivered.

• How do I return a package with PostNord?

  You can return a package through the PostNord website or by contacting their customer service for further assistance.

• My tracking status says "package not found". What does this mean?

  This means that the package has not yet been registered in the PostNord system. It may take some time for the package to be registered, please try tracking again later.

• What is an import fee?

  An import fee is a charge for packages being shipped from outside of the European Union. This fee is collected by PostNord on behalf of the customs authorities.

• My package is stuck in customs, what can I do?

  If your package is stuck in customs, you can contact the customs authorities for further information or contact PostNord customer service for assistance.

• Can I change the delivery method for my package?

  Yes, you can change the delivery method for your package through the PostNord website or app before the delivery is attempted.

• How can I calculate the shipping cost for my package?

  You can calculate the shipping cost for your package on the PostNord website by entering the package weight, destination, and shipping method.

• Can I request a specific delivery date for my package?

  Yes, you can request a specific delivery date for your package on the PostNord website or app.

• What should I do if I receive someone else's package?

  If you receive a package that is not addressed to you, you can contact PostNord customer service for further assistance.

• My package is showing as "undeliverable". What does this mean?

  This means that the package could not be delivered to the specified address. You can contact PostNord customer service to arrange for a new delivery attempt or pick up the package at a designated location.

• What is a consignment number?

  A consignment number is a unique tracking number assigned to each package shipped with PostNord.

• My package is marked as "held by custom". What does this mean?

  This means that the package is currently being held by customs for clearance. You can contact PostNord customer service for further assistance.

• Can I request a signature at delivery?

  Yes, you can request a signature at delivery for your package on the PostNord website or app.

• What should I do if my package is lost?

  If your package is lost, you can file a complaint on the PostNord website or contact their customer service for further assistance.

• How can I get a receipt for my package?

  You can print a receipt for your package on the PostNord website or request one from the post office when sending your package.

• My package is showing as "delivered", but I have not received it. What should I do?

  If your package is marked as delivered but you have not received it, you can file a complaint on the PostNord website or contact their customer service for further assistance.

• Can I add insurance to my package?

  Yes, you can add insurance to your package for an additional fee. Please refer to the PostNord website or app for more information on insurance options.

• My package is showing as "in transit". What does this mean?

  This means that the package is currently on its way to its destination. You can track the status of your package on the PostNord website or app for updates on its delivery.