Postmates FAQ

Common FAQ for Postmates

• What is Postmates?

  Postmates is a delivery platform that allows you to order food, groceries, and other items from local businesses and have them delivered to your doorstep.

• How do I place an order on Postmates?

  To place an order on Postmates, download the app or visit the website, enter your address, browse the available options, select your items, and proceed to checkout.

• I'm having trouble with my Postmates app. What should I do?

  If you're experiencing technical difficulties with the app, try closing and reopening it, or try restarting your device. If the problem persists, you can contact Postmates support for assistance.

• Why is my Postmates order taking so long?

  There could be a variety of reasons for a delayed order, such as heavy traffic, bad weather, or unforeseen issues at the merchant's end. You can check the status of your order in the app for updates.

• My Postmates order was canceled, what happened?

  Postmates may cancel an order due to merchant unavailability, delivery address issues, or other unforeseen circumstances. You will be notified of the cancellation and refunded for any charges.

• My order was missing an item. What should I do?

  If your order is missing an item, you can contact Postmates support for assistance. They may issue a refund or redeliver the missing item.

• Why was my Postmates order declined?

  There are various reasons why an order may be declined, such as payment issues, unavailability of the item, or fraud prevention measures. Check your payment method and try placing the order again.

• I can't log in to my Postmates account. What should I do?

  If you're having trouble logging into your Postmates account, try resetting your password or contacting Postmates support for further assistance.

• I'm having trouble paying for my order on Postmates. What should I do?

  If you're having trouble paying for your order, check your payment method and make sure it's valid and has sufficient funds. If the problem persists, try using a different payment method or contacting Postmates support.

• Can I change my delivery address after placing an order on Postmates?

  You can change your delivery address within a certain time frame after placing an order. If the time has passed, you can contact Postmates support for assistance.

• How can I check the status of my Postmates delivery?

  You can track the status of your Postmates delivery in the app or on the website. You will also receive notifications for any updates on your delivery.

• My food arrived cold. What should I do?

  If your food arrived cold, you can contact Postmates support for a refund or credit. You can also rate your experience and provide feedback to the merchant.

• My Postmates delivery person couldn't find my address. What should I do?

  If your delivery person is having trouble finding your address, try providing additional directions or contacting them through the app. If the issue persists, contact Postmates support for assistance.

• Can I cancel my Postmates order?

  Yes, you can cancel your Postmates order before it has been picked up by the delivery person. After that, you can only cancel in certain situations, such as long delays or the merchant being out of an item.

• I'm trying to sign up as a Postmates driver, but it's not working. What should I do?

  If you're having trouble signing up as a Postmates driver, make sure you meet all the requirements and have provided all the necessary information. You can also contact Postmates support for help.

• Why was my Postmates delivery fee higher than expected?

  The delivery fee for Postmates can vary based on distance, peak times, and other factors. Make sure to check the delivery fee before finalizing your order.

• I'm getting an error message when trying to place an order on Postmates. What does it mean?

  If you're receiving an error message, it could mean there is an issue with your payment method, address, or the items you're trying to order. Check the details and try again, or contact Postmates support for help.

• I want to change the tip amount for my Postmates delivery person. How can I do that?

  You can change the tip amount for your Postmates delivery person after the delivery is complete. Open the app, go to the order, and adjust the tip amount accordingly.

• Can I schedule a Postmates delivery for later?

  Yes, you can schedule a Postmates delivery for a specific date and time during checkout. However, it's subject to availability in your area.

• I didn't receive my Postmates welcome code. What should I do?

  If you haven't received your welcome code after signing up for Postmates, check your spam or junk folder. If it's not there, you can contact Postmates support for assistance.

• Is there a minimum order value for Postmates?

  Yes, Postmates has a minimum order amount that varies by location. Make sure to check the minimum order amount before placing your order.

• I'm having issues with my promo code on Postmates. What should I do?

  If your promo code is not working, check the expiration date and any specific terms and conditions that may apply. If the problem persists, contact Postmates support for assistance.

• Can I leave delivery instructions for my Postmates order?

  Yes, you can leave delivery instructions for your Postmates order in the app. However, they are not guaranteed to be followed by the delivery person.

• Why am I being charged a small order fee on Postmates?

  Postmates may charge a small order fee for orders under a certain amount to cover the cost of delivery. The fee amount varies by location.

• Does Postmates have a subscription fee?

  Postmates offers a monthly subscription service called Postmates Unlimited for a flat fee. However, it's not mandatory, and you can continue using Postmates without a subscription.

• Can I review the delivery person on Postmates?

  Yes, you can rate and provide feedback on your delivery person after completing the delivery. This helps maintain the quality of service on Postmates.

• How do I refer a friend to Postmates?

  To refer a friend to Postmates, you can share your referral code with them, and both of you will receive a discount on your next orders. You can find your referral code in the app or on the website.

• Is there a phone number for Postmates customer service?

  Yes, you can contact Postmates customer service at 1-888-815-7726 for assistance with any issues or questions you may have. However, it's recommended to first try resolving issues through the app or website.