Piwik FAQ

Common FAQ for Piwik

• What is Piwik?

  Piwik is a web analytics platform that provides website owners with insights and data about their website visitors.

• How do I install Piwik?

  You can install Piwik by following the installation instructions on their website: https://matomo.org/docs/installation/

• Why am I getting an error message when trying to install Piwik?

  This could be due to various reasons such as incorrect file permissions or missing requirements. Refer to the installation troubleshooting guide on their website for assistance: https://matomo.org/faq/troubleshooting/

• I can't access my Piwik dashboard, what should I do?

  First, make sure you have entered the correct login credentials. If you still cannot access the dashboard, try clearing your browser's cache and cookies and try again. If the issue persists, seek support from Piwik's community forums: https://forum.matomo.org/

• How do I track multiple websites with Piwik?

  You can track multiple websites by creating separate Piwik websites for each of them. Refer to this guide for more details: https://matomo.org/docs/manage-websites/

• My website is not showing up in Piwik's reports, what could be the issue?

  This could be due to incorrect tracking code implementation on your website. Double-check if the tracking code is correctly placed on all pages of your website. If the issue persists, seek help from Piwik's support forum: https://forum.matomo.org/

• Can I use Piwik to track mobile app analytics?

  Yes, Piwik offers a mobile app analytics feature that allows you to track your mobile app's usage and performance. Refer to this guide for instructions: https://matomo.org/docs/mobile-app-analytics/

• How long does it take for Piwik to start showing data after installation?

  It may take up to 24 hours for Piwik to start displaying data on your dashboard. This depends on the traffic to your website and the frequency of data processing settings. You can change these settings in Piwik's administration settings.

• Can I customize Piwik's reports?

  Yes, you can create custom reports and dashboards in Piwik by using its powerful segmentation feature. Learn more here: https://matomo.org/docs/custom-reports/

• I'm seeing blank pages or no data in some of my Piwik reports, why?

  This could be due to incorrect data processing settings or a temporary server issue. Check your data processing settings and report the issue to Piwik's support team if it persists.

• Is my data secure in Piwik?

  Yes, Piwik offers various security features to protect your data, such as encryption, password protection, and permission controls. Learn more here: https://matomo.org/docs/security-privacy/

• How can I integrate Piwik with other tools or platforms?

  Piwik offers various integration options with popular tools and platforms. Check out their documentation for more details: https://matomo.org/docs/integrate/

• How do I upgrade my Piwik installation?

  You can easily upgrade your Piwik to its latest version by following these instructions: https://matomo.org/docs/upgrade/

• I'm getting an error message saying "Asset recompilation required for plugin XYZ", what does it mean?

  This error occurs when Piwik needs to rebuild its assets, such as JavaScript or CSS files, to function correctly. Refer to this guide for instructions on how to recompile assets: https://matomo.org/faq/troubleshooting/general-faq/#faq_145

• Can I use Piwik on a website without consent?

  No, you must obtain the consent of your website visitors before using Piwik to collect their data. Refer to the privacy laws and regulations in your region for more information.

• My Piwik database has errors, what should I do?

  This could be due to various reasons such as server configuration issues or corrupt database tables. Refer to this guide for troubleshooting steps: https://matomo.org/faq/database/

• Does Piwik support geolocation?

  Yes, Piwik offers a geolocation feature to track the location (country/region) of your website visitors. Learn how to enable it here: https://matomo.org/docs/geo-locate/

• Can I track real-time data with Piwik?

  Yes, Piwik offers real-time data tracking to see live reports of your website visitors. Learn how to enable it here: https://matomo.org/docs/real-time/

• Is Piwik GDPR compliant?

  Yes, Piwik offers features and settings to help you comply with the General Data Protection Regulation (GDPR). Refer to this guide for more details: https://matomo.org/docs/gdpr/

• How do I export my Piwik data?

  You can export your data in various formats such as CSV, JSON, or XML from Piwik's reports. Refer to this guide for more details: https://matomo.org/faq/how-to-install/faq_161/

• I'm seeing an error message saying "PHP version X or greater is required", what should I do?

  This error means your server's PHP version is lower than the minimum requirement to run Piwik. Upgrade your PHP version or contact your hosting provider for assistance.

• Can I use Piwik on a localhost or development environment?

  Yes, you can install Piwik on a localhost or development environment for testing purposes. Refer to this guide for instructions: https://matomo.org/faq/how-to-install/faq_98/

• Does Piwik support e-commerce tracking?

  Yes, Piwik offers e-commerce tracking to track your online store's sales and revenue. Learn more here: https://matomo.org/docs/ecommerce-analytics/

• How do I delete my Piwik account?

  You can delete your Piwik account by following these instructions: https://matomo.org/faq/how-to-install/faq_26969/

• Can I use Piwik to track my email campaigns?

  Yes, you can use Piwik's Campaigns feature to track the performance of your email campaigns. Learn more here: https://matomo.org/docs/tracking-campaigns/

• How can I get help with a specific issue on Piwik?

  You can seek help from Piwik's support team or community forum. You can also refer to their documentation and knowledge base for assistance: https://matomo.org/support/

• Can I use Piwik on a mobile device?

  Yes, you can access Piwik's dashboard and reports on a mobile device using their mobile app or a mobile web browser. Learn more here: https://matomo.org/docs/mobile-app-analytics/