Northeastern FAQ

Common FAQ for Northeastern

• What is NEIUport?

  NEIUport is the online portal for students, faculty, and staff to access the various systems and services offered by Northeastern Illinois University.

• How do I log in to NEIUport?

  You can log in to NEIUport by entering your university email address and password on the NEIUport homepage.

• I forgot my NEIUport password, what do I do?

  You can reset your NEIUport password by clicking on the Forgot Password link on the NEIUport login page. You will need to provide your NEIU email address and answer your security question to reset your password.

• Why cant I access NEIUport?

  There could be several reasons for this. It could be a temporary system error or your account may be inactive. Contact the NEIU Help Desk for assistance.

• How do I enroll in classes on NEIUport?

  To enroll in classes on NEIUport, go to the Student Center and select the My Class Schedule option. From there, you can choose the classes you want to add to your schedule.

• Im having trouble registering for classes on NEIUport, what should I do?

  Contact your academic advisor or the NEIU Registrars Office for assistance with registering for classes on NEIUport.

• How do I view my grades on NEIUport?

  You can view your grades by going to the Student Center and selecting the My Grades option.

• I cant see my latest grades on NEIUport, why is that?

  It may take some time for grades to be updated on NEIUport. If you still cant see your latest grades after a few days, contact your professor or the Registrars Office.

• How do I pay my tuition on NEIUport?

  To pay tuition on NEIUport, go to the Student Center and select the My Finances option. From there, you can view your balance and make a payment.

• Im having trouble making a payment on NEIUport, what should I do?

  Contact the NEIU Bursars Office for assistance with making a payment on NEIUport.

• What is Blackboard and how do I access it?

  Blackboard is the online learning management system used by NEIU. You can access it through the NEIUport homepage.

• Why cant I access Blackboard?

  There could be a system error or your account may not be active yet. Contact the NEIU Help Desk for assistance.

• How do I submit an assignment on Blackboard?

  To submit an assignment on Blackboard, go to the courses Assignments section and select the assignment you want to submit. Follow the instructions provided by your professor.

• I submitted an assignment on Blackboard but it doesnt appear, what should I do?

  Contact your professor to confirm that they received your assignment. If they did not, try resubmitting the assignment and contact the NEIU Help Desk for assistance.

• I cant access a particular website on campus, why is that?

  It could be that the website is blocked on NEIUs network for security reasons. Contact the NEIU Help Desk for assistance.

• How do I print on campus?

  You can print on campus by using NEIUs print system, PaperCut. Instructions on how to use PaperCut can be found on NEIUs website.

• Im having trouble printing on campus, what should I do?

  Check to make sure you have enough print credits on your account. If you do, contact the NEIU Help Desk for assistance.

• Can I access NEIUs Wi-Fi on my personal device?

  Yes, you can access NEIUs Wi-Fi on your personal device by connecting to NEIU-Guest or by logging in with your NEIU email and password on NEIU-Globe.

• How do I access my NEIU email?

  You can access your NEIU email by logging in to NEIUport and selecting the NEIU Webmail option on the homepage.

• I cant access my NEIU email, what should I do?

  Contact the NEIU Help Desk for assistance with accessing your NEIU email.

• I received an error message when trying to access a library resource, what should I do?

  Make sure you are connected to NEIUs Wi-Fi or using NEIUs VPN. If the error persists, contact the NEIU Libraries for assistance.

• How can I download Microsoft Office for free as a NEIU student?

  NEIU students have access to download Microsoft Office for free from NEIUs website. Instructions on how to do so can be found on NEIUs website.

• Im receiving error messages when trying to use NEIUs student email, what should I do?

  Contact the NEIU Help Desk for assistance with troubleshooting any issues with NEIU email.

• Can I access NEIUs online resources from off-campus?

  Yes, you can access NEIUs online resources from off-campus by logging in with your NEIU email and password or by using NEIUs VPN.

• How do I change my NEIUport password?

  You can change your NEIUport password by going to the Change My Password option in the Manage My Account section on the NEIUport homepage.

• Im receiving error messages when trying to use a specific NEIU system, what should I do?

  Contact the NEIU Help Desk for assistance with troubleshooting the issue.