Common FAQ for Newegg
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What should I do if my order has not been delivered?
Contact our customer service team immediately.
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How can I track my order?
You can track your order by logging into your account and checking the order status.
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What is your return policy?
Our return policy varies depending on the item. Please check the product page for specific details.
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How long does it take to process a return?
Returns are usually processed within 3-5 business days after the item is received.
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Can I cancel my order?
If your order has not yet been shipped, you can cancel it. Please contact our customer service team for assistance.
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What do I do if I received a damaged or defective item?
Please contact our customer service team and provide photos of the damage or defect. We will assist you with a replacement or refund.
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How do I contact customer service?
You can contact our customer service team by phone, email, or live chat.
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Can I change my shipping address after placing an order?
If your order has not yet been shipped, you can contact our customer service team to make changes.
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Are there any warranty options for my purchase?
Warranty options vary depending on the product. Please check the product page for specific details.
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What forms of payment do you accept?
We accept major credit cards, PayPal, and financing options.
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How can I save items for later?
You can create a wishlist and save items for later by logging into your account.
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Do you offer international shipping?
Yes, we offer international shipping to select countries. Please check the product page for availability and shipping fees.
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Can I use multiple promo codes on one order?
No, only one promo code can be used per order.
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What is your price match policy?
We offer a price match guarantee within 14 days of purchase. Please contact our customer service team for assistance.
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How do I leave a product review?
You can leave a product review by logging into your account and navigating to the product page.
