Netonnet FAQ

Common FAQ for Netonnet

• What is NetOnNet?

  NetOnNet is an electronics retailer that sells a wide range of products such as laptops, smartphones, TVs, and household appliances.

• How do I contact NetOnNet customer service?

  You can contact NetOnNet customer service by calling their phone number, sending an email, or using the live chat feature on their website.

• How do I track my NetOnNet order?

  You can track your NetOnNet order by logging into your account on their website and clicking on the "Order History" section. You can also track your order using the tracking number provided in your order confirmation email.

• I received a damaged product from NetOnNet. What should I do?

  If you received a damaged product, you should contact NetOnNet customer service immediately to report the issue. They will assist you in returning the product and getting a replacement or refund.

• Can I cancel my NetOnNet order after it has been placed?

  Yes, you can cancel your NetOnNet order as long as it has not been shipped yet. If it has already been shipped, you will need to wait until you receive the product and then follow the return process.

• How can I pay for my NetOnNet order?

  You can pay for your NetOnNet order using various methods such as credit or debit card, invoice, or financing.

• Can I change the delivery address for my NetOnNet order?

  Yes, you can change the delivery address for your NetOnNet order by contacting customer service. However, this is only possible if the order has not been shipped yet.

• What is NetOnNet's return policy?

  NetOnNet has a 14-day return policy where you can return a product for any reason within 14 days of receiving it. The product must be unused and in its original packaging.

• Can I return a product bought from a physical NetOnNet store?

  Yes, you can return a product bought from a physical NetOnNet store to any of their stores within 14 days of purchase.

• How can I redeem a discount code on NetOnNet's website?

  You can redeem a discount code on NetOnNet's website by entering it in the designated field at the checkout page.

• Why is my discount code not working?

  There could be various reasons why your discount code is not working, such as it has expired, is not applicable to the product you are purchasing, or you have entered it incorrectly. If the problem persists, contact customer service for assistance.

• Does NetOnNet offer international shipping?

  No, NetOnNet does not currently offer international shipping. They only ship within Sweden.

• How long does it take for a NetOnNet product to be delivered?

  The delivery time for a NetOnNet product can vary depending on the product's availability, delivery address, and shipping method chosen. It can take anywhere from 1-7 business days.

• I am having trouble logging into my NetOnNet account. What should I do?

  If you are having trouble logging into your NetOnNet account, you can try resetting your password or contact customer service for assistance.

• I am unable to add a product to my cart on NetOnNet's website. What could be the issue?

  A possible issue could be that the product is out of stock. You can check the product's availability on the product page or contact customer service for further assistance.

• Why am I unable to complete my order on NetOnNet's website?

  There could be various reasons why you are unable to complete your order, such as technical issues or an incomplete payment method. If the problem persists, you can contact customer service for help.

• How can I check the warranty for a NetOnNet product?

  You can check the warranty for a NetOnNet product on the product page or in the order confirmation email.

• What is NetOnNet's price match guarantee?

  NetOnNet offers a price match guarantee, which means that if you find the same product at a lower price from another retailer, they will match the price.

• How can I become a NetOnNet member?

  You can become a NetOnNet member by signing up on their website or in one of their physical stores. Membership is free, and it offers various benefits.

• I am not receiving any emails from NetOnNet. What should I do?

  There could be various reasons why you are not receiving emails from NetOnNet, such as they are going to your spam folder or you have unsubscribed from their email list. You can contact customer service for assistance.

• How can I leave a review for a product on NetOnNet's website?

  You can leave a review for a product on NetOnNet's website by going to the product page and clicking on the "Write a review" button.

• Why am I getting an error message when trying to make a purchase on NetOnNet's website?

  There could be various reasons for an error message, such as technical issues or an invalid payment method. If the problem persists, you should contact customer service for help.

• How can I check the status of my NetOnNet repair or warranty claim?

  You can check the status of your NetOnNet repair or warranty claim by logging into your account on their website and going to the respective section.

• How can I get notified when a product is back in stock on NetOnNet's website?

  You can sign up for product availability notifications on NetOnNet's website. When the product is back in stock, you will receive an email notification.

• Can I purchase a NetOnNet product as a gift for someone?

  Yes, you can purchase a NetOnNet product as a gift for someone by selecting the "This is a gift" option at checkout. You can also add a personalized message and choose to have the product gift-wrapped.

• How can I request a product that is not available on NetOnNet's website?

  You can request a product that is not available on NetOnNet's website by contacting customer service and providing the product name and details. They will try to source the product for you.