Nelnet FAQ

Common FAQ for Nelnet

• What is Nelnet?

  Nelnet is a student loan servicing company that helps students manage their federal and private loans.

• How do I create a Nelnet account?

  To create a Nelnet account, click on "Sign In" and then select "Create an Account" on Nelnet's website.

• I forgot my Nelnet account password. What should I do?

  If you have forgotten your Nelnet account password, click on "Sign In" and then select "Forgot Your Password?" and follow the prompts to reset your password.

• Can I change my Nelnet account username?

  Yes, you can change your Nelnet account username by signing in to your account, clicking on "Profile," and then selecting "Edit" next to your current username.

• How do I make a payment on my Nelnet account?

  To make a payment on your Nelnet account, sign in to your account and select "Make a Payment" from the dashboard.

• What types of loans does Nelnet service?

  Nelnet services both federal and private student loans.

• How can I defer my Nelnet loans?

  To request a deferment on your Nelnet loans, contact Nelnet's customer service or submit a request through your online account.

• What is the grace period for Nelnet loans?

  The grace period for Nelnet loans depends on the type of loan you have. Federal loans typically have a 6-month grace period, while private loans may vary.

• Can I consolidate my Nelnet loans?

  Yes, you can consolidate your Nelnet loans through the federal government's Direct Consolidation Loan program or through a private lender.

• What is consolidation?

  Consolidation is the process of combining multiple loans into one, which can result in a single monthly payment and potentially lower interest rates.

• How do I apply for a Nelnet loan?

  To apply for a student loan through Nelnet, you will need to complete the Free Application for Federal Student Aid (FAFSA) and select Nelnet as your loan servicer.

• What should I do if I am having trouble making payments on my Nelnet loans?

  If you are having trouble making payments on your Nelnet loans, contact Nelnet's customer service to discuss potential options, such as deferment, forbearance, or an income-driven repayment plan.

• What is a forbearance?

  Forbearance is a temporary pause on loan payments, typically granted in cases of financial hardship.

• How can I retrieve my Nelnet account number?

  You can find your Nelnet account number on your welcome letter or billing statement. If you cannot locate it, contact Nelnet's customer service for assistance.

• What is the interest rate on Nelnet loans?

  The interest rate on Nelnet loans varies depending on the type of loan and market conditions. You can find your interest rate on your loan agreement or by contacting Nelnet's customer service.

• Why am I receiving a "payment not applied" error message when trying to make a payment?

  This error message may appear if your payment details, such as your account number or loan type, do not match Nelnet's records. Double-check the information or contact Nelnet's customer service for assistance.

• What should I do if I have not received a bill from Nelnet?

  If you have not received a bill from Nelnet, contact customer service to ensure they have your correct contact information.

• Can I make extra payments on my Nelnet loans?

  Yes, you can make extra payments on your Nelnet loans without incurring any penalties.

• How do I sign up for autopay with Nelnet?

  To sign up for autopay with Nelnet, log in to your account and select "Sign Up for Autopay" from the dashboard.

• Why am I receiving a "maximum login attempts exceeded" error message?

  This error message may appear if you have attempted to log in to your Nelnet account too many times with incorrect information. Wait 30 minutes before trying again or contact customer service for assistance.

• How do I check the status of my Nelnet loans?

  You can check the status of your Nelnet loans by signing in to your account and selecting "Loan Status" from the dashboard.

• Can I make payments on Nelnet loans while still in school?

  Yes, you can make payments on Nelnet loans while still in school to avoid accruing more interest.

• Why am I receiving a "temporarily not available" error message when trying to view my account details?

  This error message may appear if Nelnet's website is experiencing technical difficulties. Try again later or contact customer service for assistance.

• How can I get a copy of my payment history?

  You can view and download your payment history by signing in to your Nelnet account and selecting "Payment History" from the dashboard.

• Can I change my payment due date with Nelnet?

  Yes, you can change your payment due date with Nelnet by contacting customer service and requesting a due date change.

• Is Nelnet a legitimate company?

  Yes, Nelnet is a reputable and legitimate student loan servicing company. You can find more information about the company on their official website or through reputable sources such as the Better Business Bureau.