What is myidtravel?
Myidtravel is an online platform that allows airline employees to access discounted or free travel benefits for themselves and their eligible family members.
How do I login to myidtravel?
You can login to myidtravel using your unique username and password provided by your airline.
I forgot my password for myidtravel, what should I do?
You can reset your password by clicking on the Forgot Password link on the login page and following the instructions.
Why am I getting an error message saying Invalid Login?
This error message indicates that the username and/or password you entered is incorrect. Please double check and try again.
Can I access myidtravel if I am not an airline employee?
No, myidtravel is only accessible to airline employees and their eligible family members.
How do I request a ticket using myidtravel?
You can request a ticket by selecting the desired flight and filling out the passenger information on myidtravel.
I am unable to find the flight I want to book on myidtravel, why is that?
Each airline has different flight availability for discounted or free travel. Contact your airline for information on available flights.
Can I change or cancel a booked ticket on myidtravel?
Yes, you can modify or cancel a booked ticket on myidtravel depending on the airlines policy. Contact your airline for assistance.
I received an error message saying Duplicate booking, what does this mean?
This error message means that you have already booked a ticket for the same passenger, flight, and date. Please check your bookings on myidtravel.
Why am I being charged a service fee for my booking on myidtravel?
Some airlines may charge a service fee for bookings made through myidtravel. Contact your airline for more information.
Can I change myidtravel profiles for different airlines?
No, your myidtravel profile is linked to your airline employee number and cannot be changed for different airlines.
How can I add a new eligible family member to myidtravel?
You can add a new eligible family member by contacting your airline and providing the necessary documentation.
I am having trouble booking a ticket for my eligible family member, what should I do?
Contact your airline for assistance as they may have specific guidelines and restrictions for booking travel for eligible family members.
I received a Payment Failed error message, what should I do?
This error message indicates an issue with the payment process. You can try again or contact your airline for further assistance.
Why is my booking showing up as On Request?
This means that the booking is not yet confirmed and is pending approval from the airline or travel partner.
I am unable to log in to myidtravel, what should I do?
Try resetting your password or contact your airlines support team for assistance.
Can I book a ticket through myidtravel for someone who is not an airline employee or eligible family member?
No, myidtravel is only for booking travel for airline employees and their eligible family members.
I received an error message saying No Profile Found, what does this mean?
This error message means that you do not have a myidtravel profile set up for the particular airline. Contact your airline for assistance.
How do I find information about the baggage allowance on myidtravel?
You can find information about the baggage allowance on myidtravel by clicking on the specific flights details or by contacting your airline directly.
I am unable to request a standby ticket, what should I do?
Some airlines may not allow standby requests through myidtravel. Contact your airline for more information.
The flight I booked on myidtravel has been delayed or canceled, what should I do?
Contact your airlines support team for assistance with rebooking or information about flight delays or cancellations.
Can I book a ticket using myidtravel for a flight operated by a different airline?
No, myidtravel is only for booking travel on the airline you are employed by.
How do I know if my booking on myidtravel is confirmed?
You will receive a confirmation email and the booking status will change to Confirmed on myidtravel.
I received an error message saying No booking authority, what does this mean?
This means that you do not have the appropriate booking authority for the specific flight. Contact your airline for more information.
Can I check-in for my flight on myidtravel?
No, myidtravel is only for booking tickets. Check-in must be done at the airport or through the airlines website.
I am unable to access myidtravel, why is that?
There may be technical issues or scheduled maintenance occurring. Try again later or contact your airlines support team for assistance.
