Mediamarkt FAQ

Common FAQ for Mediamarkt

• What is MediaMarkt?

  MediaMarkt is a multinational electronics retail company based in Germany.

• How can I contact MediaMarkt customer service?

  You can contact MediaMarkt customer service by phone, email, or through their website.

• Can I return a product to MediaMarkt if I am not satisfied with it?

  Yes, MediaMarkt has a 14-day return policy for most products.

• What do I do if I receive a faulty product from MediaMarkt?

  Contact MediaMarkt customer service and they will assist you with returning or exchanging the faulty product.

• How long is the warranty for MediaMarkt products?

  The warranty length varies depending on the product, but most have a minimum of 2 years.

• Can I track my order from MediaMarkt?

  Yes, you can track your order by logging into your MediaMarkt account or by using the tracking number provided in your order confirmation email.

• What forms of payment does MediaMarkt accept?

  MediaMarkt accepts credit/debit cards, PayPal, and gift cards as forms of payment.

• How can I check if an item is in stock at my local MediaMarkt store?

  You can check the availability of an item by using the "Check availability in store" feature on the product page on MediaMarkt's website.

• Can I cancel my order from MediaMarkt?

  Yes, you can cancel your order by contacting customer service within 2 hours of placing your order.

• What happens if my item is out of stock after I have placed my order?

  In the rare event that an item is out of stock after you placed your order, MediaMarkt will contact you to discuss potential solutions.

• Why was my order from MediaMarkt canceled?

  There could be various reasons for an order cancellation, such as an out-of-stock item, payment issues, or suspected fraud. MediaMarkt will contact you to explain the reason for the cancellation.

• How do I use a promo code for my MediaMarkt order?

  You can enter the promo code at checkout before finalizing your payment.

• Can I use multiple promo codes on one order from MediaMarkt?

  No, only one promo code can be used per order.

• What is MediaMarkt's price guarantee?

  MediaMarkt offers a price guarantee, which means if you find a lower price on an identical item at another retailer, they will match the price.

• Do I need to create an account to make a purchase on MediaMarkt's website?

  No, you can also make a purchase as a guest. However, creating an account allows for easier order tracking and faster checkout in the future.

• How do I redeem my MediaMarkt gift card?

  You can enter the gift card code at checkout before finalizing your payment.

• What should I do if my gift card is lost or stolen?

  Contact customer service immediately to report the issue and request a replacement.

• What should I do if I forget my MediaMarkt account password?

  You can reset your password by clicking on the "Forgot your password?" link on the login page.

• Can I change the delivery address for my MediaMarkt order?

  Yes, you can change the delivery address by contacting customer service within 2 hours of placing your order.

• How can I track my delivery from MediaMarkt?

  You can track your delivery by logging into your MediaMarkt account or by using the tracking number provided in your order confirmation email.

• What do I do if my package from MediaMarkt is missing?

  Contact customer service to report the missing package and they will assist you with finding a solution.

• How do I book a repair for my faulty product from MediaMarkt?

  You can book a repair by contacting customer service and they will provide you with the necessary steps.

• Can I exchange a product from MediaMarkt for a different one?

  Yes, you can exchange a product within 14 days of purchase, as long as it is in its original condition and packaging.

• How do I find the nearest MediaMarkt store?

  You can use the store locator feature on MediaMarkt's website to find the nearest store.

• What do I do if I receive an error message while trying to make a purchase on MediaMarkt's website?

  Try refreshing the page or clearing your browser's cache and cookies. If the error persists, contact customer service for assistance.

• How can I stay updated on MediaMarkt's deals and promotions?

  You can sign up for MediaMarkt's newsletter on their website or follow them on social media for the latest deals and promotions.