Mashable FAQ

Common FAQ for Mashable

• Why am I unable to log in to my Mashable account?

  This could be due to an incorrect email or password. Please try resetting your password or contacting our support team for further assistance: https://mashable.com/contact/.

• Why do I keep getting advertisements on Mashable?

  Mashable is a free website and we rely on advertisements to keep our content free for readers. You can try using an ad blocker if you wish to hide the advertisements.

• Why cant I comment on articles on Mashable?

  In order to comment on articles, you need to create a Mashable account and log in. If you already have an account, please make sure you are logged in before trying to comment.

• How do I delete my Mashable account?

  To delete your Mashable account, please visit the "My Profile" section and click on "Settings." From there, you can find the option to delete your account.

• Why is the video not playing on Mashable?

  This could be due to a slow internet connection or a technical issue with the video. Please try refreshing the page or clearing your browsers cache. If the issue persists, please contact our support team for further assistance.

• Why am I getting a 404 error when trying to access Mashable?

  A 404 error usually means that the page you are trying to access does not exist. Please double-check the URL and try again. If the issue persists, please contact our support team.

• Why am I unable to share Mashable articles on social media?

  This could be due to a temporary technical issue. Please try again later or contact our support team for further assistance.

• Why am I getting pop-ups when I visit Mashable?

  These pop-ups could be from a third-party app or software on your device. We recommend running an antivirus scan to ensure your device is not infected with malware.

• Why do I keep getting redirected to different websites when I visit Mashable?

  This could be due to a malware infection on your device. We recommend running an antivirus scan and clearing your browsers cookies and cache.

• How do I unsubscribe from Mashable's emails?

  You can unsubscribe from Mashable's emails by scrolling to the bottom of the email and clicking on the "Unsubscribe" link.

• Why is Mashable not loading on my mobile device?

  This could be due to a slow internet connection or a technical issue with your device. Please try refreshing the page or restarting your device.

• Why is the Mashable app not working on my device?

  This could be due to a technical issue with the app. Please make sure you have the latest version of the app installed and try again. If the issue persists, please contact our support team.

• How do I report an error or a broken link on Mashable?

  You can report errors or broken links by contacting our support team here: https://mashable.com/contact/.

• Why do I keep getting a "Bad Gateway" error on Mashable?

  A "Bad Gateway" error usually means there is a problem with the server hosting Mashable. Please try again later or contact our support team if the issue persist.

• Why is the font on Mashable articles too small to read?

  The font size on articles can be adjusted by using the zoom function in your browser. You can also change the default font size in your browsers settings.

• Why is the video quality on Mashable articles poor?

  This could be due to a slow internet connection. You can adjust the video quality by clicking on the settings icon on the video player.

• How do I clear my browsers cache?

  The process of clearing cache may vary depending on the browser you are using. You can find instructions on how to clear your cache here: https://www.refreshyourcache.com/.

• Why am I getting a "403 Forbidden" error on Mashable?

  A "403 Forbidden" error means that you do not have permission to access the page. Please make sure you are logged in to your Mashable account before trying to access the page.

• Why am I unable to access certain parts of Mashable's website?

  This could be due to the content being restricted to certain countries. You can use a virtual private network (VPN) to access the content.

• How do I change my password on Mashable?

  You can change your password by visiting the "My Profile" section and clicking on "Settings." From there, you can find the option to change your password.

• Why does Mashable require cookies?

  Cookies are used to enhance your browsing experience and personalize content on Mashable. You can learn more about our cookie policy here: https://mashable.com/cookie-policy/.

• Why am I getting a "Gateway Timeout" error on Mashable?

  A "Gateway Timeout" error usually means there is a problem with the server hosting Mashable. Please try again later or contact our support team if the issue persists.

• How do I sign up for Mashable newsletters?

  You can sign up for Mashable newsletters by scrolling to the bottom of our homepage and entering your email address in the newsletter section.

• Why is the Mashable website not displaying correctly?

  This could be due to a temporary technical issue. Please try refreshing the page or clearing your browsers cache. If the issue persists, please contact our support team.