Lowes FAQ

Common FAQ for Lowes

• How do I find my nearest Lowe's store?

  You can use the Store Locator feature on Lowe's website or mobile app to find the nearest store to your location.

• How do I apply for a Lowe's credit card?

  You can apply for a Lowe's credit card online or in-store. Visit the Lowe's credit card page for more information and to apply.

• I forgot my Lowe's account password, how can I reset it?

  You can reset your password by clicking on the "Forgot Your Password?" link on the login page. Follow the prompts to reset your password.

• My Lowe's order hasn't arrived, what should I do?

  If your order has not arrived within the expected delivery time, you can track your order on the Lowe's website or contact customer service for assistance.

• Why is my Lowe's promo code not working?

  There could be a few reasons why your promo code is not working, including expiration dates or product exclusions. Double-check the terms and conditions of the promo code and make sure your items qualify.

• How do I return or exchange an item?

  To return or exchange an item, visit your local Lowe's store with your receipt or contact customer service for online orders. See Lowe's return policy for more information.

• Can I cancel my Lowe's order?

  You can cancel your order as long as it has not yet been shipped or picked up. Contact customer service for assistance with canceling your order.

• I received a damaged item from Lowe's, what should I do?

  If your item was delivered damaged, contact customer service for assistance. They will provide instructions for returning the item and receiving a replacement or refund.

• How do I check my Lowe's gift card balance?

  You can check your Lowe's gift card balance online or in-store. Visit the Lowe's gift card page for more information.

• Can I track my Lowe's order?

  Yes, you can track your order on the Lowe's website or mobile app. Simply enter your order number and email address to track the status of your order.

• How do I download the Lowe's mobile app?

  The Lowe's mobile app is available for download on the App Store for iOS devices and Google Play for Android devices.

• Why is my Lowe's account locked?

  Your account may be locked if there have been multiple failed login attempts. You can unlock your account by completing the steps on the login page or by contacting customer service.

• Does Lowe's offer installation services?

  Yes, Lowe's offers installation services for various products including appliances, flooring, and doors. Visit the Lowe's installation services page for more information and to schedule an appointment.

• Is there a warranty on Lowe's products?

  Most Lowe's products come with a warranty. You can find the warranty information on the product page or by contacting customer service.

• How do I apply for a job at Lowe's?

  You can search and apply for job openings on the Lowe's careers page.

• Where can I find clearance items at Lowe's?

  Clearance items can be found in-store and online under the "Deals" tab on the Lowe's website.

• Can I pay my Lowe's credit card bill online?

  Yes, you can make a payment for your Lowe's credit card online through the Lowe's credit card page.

• How can I change my default store for online orders?

  You can change your default store by logging into your Lowe's account and going to your account settings.

• I am having trouble checking out on the Lowe's website, what should I do?

  If you are experiencing difficulty during the checkout process, you may need to clear your cookies and cache or try using a different web browser. If the issue persists, contact customer service for assistance.

• What forms of payment does Lowe's accept?

  Lowe's accepts various forms of payment including major credit cards, debit cards, and Lowe's credit cards. Accepted payment methods may vary depending on the type of purchase.

• How do I schedule a delivery for my purchase?

  Delivery options can be selected during checkout when making an online purchase, or you can schedule delivery by contacting customer service for in-store purchases.

• My Lowe's account is showing a past due balance, but I recently made a payment. What should I do?

  It may take a few days for your payment to reflect on your account. If the issue persists, contact customer service for assistance.

• How can I get a price match at Lowe's?

  Lowe's offers a price match guarantee. If you find an identical product at a lower price at a qualifying competitor, Lowe's will match the price. See the Lowe's price match policy for more information.

• How do I unsubscribe from Lowe's emails?

  You can unsubscribe from Lowe's emails by going to your account settings or by using the unsubscribe link at the bottom of the email.

• How do I contact Lowe's customer service?

  You can contact Lowe's customer service by phone, email, or through the online chat feature on the website or mobile app. More information can be found on the Lowe's customer service page.