Kfzteile24 FAQ

Common FAQ for Kfzteile24

• What is kfzteile24?

  kfzteile24 is an online marketplace for car parts and accessories.

• How do I use kfzteile24 to find the right car part for my vehicle?

  You can use the search bar on the homepage to enter your car's make, model, and year, or you can browse through the categories on the website.

• Why am I not able to find the car part I need on kfzteile24?

  If you are unable to find the car part you need, it may be out of stock or not available for your specific vehicle. You can contact customer service for further assistance.

• Is there a warranty on car parts purchased from kfzteile24?

  kfzteile24 offers a 2-year warranty on all car parts purchased through their website.

• How do I return a car part that I purchased from kfzteile24?

  You can return a car part within 100 days of purchase by contacting customer service and following their return instructions.

• Why am I getting an error message when trying to complete my purchase?

  There may be a technical issue with the website. Try clearing your browser's cache and cookies, or try using a different browser.

• Can I track my order on kfzteile24?

  Yes, you can track your order by logging into your account and accessing your order history.

• What payment methods are accepted on kfzteile24?

  kfzteile24 accepts payments through PayPal, credit/debit card, or bank transfer.

• How long does shipping take with kfzteile24?

  Shipping times may vary depending on your location and the availability of the part. Typically, shipping takes 2-3 business days within Germany and 2-5 business days within Europe.

• Can I cancel my order on kfzteile24?

  If your order has not been shipped, you can cancel it by contacting customer service. If it has already been shipped, you can return it within 100 days.

• Can I change my order after it has been placed?

  If your order has not been shipped, you can contact customer service to make changes. If it has already been shipped, you will need to return it and place a new order.

• Do I need to create an account to make a purchase on kfzteile24?

  No, you can make a purchase as a guest. However, creating an account allows for easier tracking of your orders and faster checkout in the future.

• Is my personal information safe on kfzteile24?

  Yes, kfzteile24 follows strict data protection guidelines and uses SSL encryption to protect your personal information.

• Can I purchase car parts for a different vehicle than the one listed on my account?

  Yes, you can purchase car parts for any vehicle on kfzteile24, even if it is not listed on your account.

• Why am I being charged for shipping even though my order is above the minimum purchase amount?

  Shipping costs are calculated based on the weight and size of the items in your order, not just the order total.

• What should I do if I receive a damaged or incorrect part from kfzteile24?

  Please contact customer service immediately with photos of the damaged or incorrect part. They will assist you with a replacement or refund.

• Can I pick up my order from a kfzteile24 location instead of having it shipped?

  No, kfzteile24 is an online marketplace and does not have physical locations for pickup.

• Can I purchase car parts from kfzteile24 if I live outside of Europe?

  Yes, kfzteile24 offers international shipping to select countries. You can check the list of countries and shipping fees on their website.

• Can I use a discount code on kfzteile24?

  Yes, you can apply a discount code at checkout as long as it is valid and meets the requirements.

• How do I contact kfzteile24 customer service?

  You can contact customer service by phone, email, or through the contact form on their website.

• What should I do if I receive a defective part from kfzteile24?

  Please contact customer service with photos and evidence of the defect. They will assist you with a replacement or refund.

• Is there a way to save parts in my cart for purchase at a later time?

  Yes, you can save items in your wishlist to purchase at a later time.

• Can I leave a review for a product on kfzteile24?

  Yes, you can leave a review on the product page for any item you have purchased from kfzteile24.

• Are used car parts available on kfzteile24?

  No, kfzteile24 only sells new car parts and accessories.

• Is kfzteile24 available as a mobile app?

  Yes, you can download the kfzteile24 app on the App Store or Google Play Store.

• How do I unsubscribe from kfzteile24 emails?

  You can unsubscribe from emails by clicking the "Unsubscribe" link at the bottom of any email from kfzteile24.