Kaspersky FAQ

Common FAQ for Kaspersky

• What is Kaspersky?

  Kaspersky is a computer security software that protects your device from viruses, spyware, ransomware, and other online threats.

• How do I install Kaspersky?

  You can install Kaspersky by purchasing a license and downloading the software from the official website.

• How do I activate my Kaspersky license?

  You can activate your Kaspersky license by entering the activation code provided when you purchased the software.

• Why is my Kaspersky program not opening?

  This could be due to various reasons such as a corrupted installation, conflicting programs, or outdated software. Try reinstalling the program or updating it to the latest version.

• Why is Kaspersky slowing down my computer?

  Kaspersky may slow down your computer during a scan or when performing background tasks. You can adjust the settings to decrease the impact on system resources.

• What is the difference between Kaspersky Antivirus and Kaspersky Internet Security?

  Kaspersky Antivirus provides basic protection against viruses and malware, while Kaspersky Internet Security offers additional features such as online banking protection and parental controls.

• How do I scan my computer with Kaspersky?

  Open the Kaspersky program and click on the Scan button. You can choose to do a full, quick, or custom scan.

• Why is Kaspersky not updating?

  This could be due to a poor internet connection, incorrect settings, or server issues. Ensure you have a stable internet connection and try updating again.

• How do I schedule a scan with Kaspersky?

  Open the Kaspersky program and go to the Scan section. Click on Scheduled Scan and choose the frequency and types of scans you want to schedule.

• Why is Kaspersky detecting a file as a threat?

  It could be a false positive detection. You can send the file to the Kaspersky Lab for analysis or add it to the exclusions list if you are sure it is safe.

• How do I remove a virus with Kaspersky?

  If Kaspersky detects a virus, it will prompt you to take action. Follow the instructions on the screen to either quarantine or delete the infected file.

• Can I transfer my Kaspersky license to another computer?

  Yes, you can transfer your Kaspersky license to another computer as long as the number of devices is within the license limit.

• How do I uninstall Kaspersky?

  Go to Control Panel > Programs and Features (or Add or Remove Programs) and select Kaspersky from the list. Click on Uninstall and follow the prompts.

• How do I renew my Kaspersky license?

  You can renew your Kaspersky license by purchasing a new license key and entering it in the program.

• Why is Kaspersky blocking a website?

  Kaspersky may block a website if it is deemed to contain malicious content. You can adjust the website blocking settings in the program.

• How do I add a website to the exclusions list in Kaspersky?

  Open Kaspersky and go to Settings > Additional > Threats and Exclusions > Specify trusted applications. Click on Add and enter the website's URL to add it to the exclusions list.

• Why am I getting a 'database update error' with Kaspersky?

  This could be due to a temporary server issue or an outdated program. Check your internet connection and update Kaspersky to the latest version.

• Can Kaspersky protect my mobile devices?

  Yes, Kaspersky offers mobile security protection for Android and iOS devices.

• Can I use Kaspersky on multiple devices?

  The number of devices you can use Kaspersky on depends on the license you have purchased. Check the license terms for the maximum number of devices allowed.

• Why is my Kaspersky license expiring soon?

  Your Kaspersky license has a set expiry date and will need to be renewed for continued protection.

• Is Kaspersky compatible with my operating system?

  Kaspersky is compatible with Windows, macOS, and Android operating systems. Check the system requirements on the official website to ensure compatibility with your device.

• How do I contact Kaspersky customer support?

  You can contact Kaspersky customer support through their website or by calling their toll-free number.

• Is Kaspersky safe to use?

  Yes, Kaspersky is a reputable and safe antivirus software. It is used by millions of people worldwide and has received positive reviews from independent testing labs.

• How do I update my credit card information for my Kaspersky subscription?

  Log into your My Kaspersky account and go to the Billing section. Click on Edit to update your credit card information.

• How do I cancel my Kaspersky subscription?

  Log into your My Kaspersky account and go to the Billing section. Click on Cancel Subscription and follow the prompts to cancel your subscription.

• Why am I getting a 'license key is invalid' error with Kaspersky?

  This could be due to a typing error or an expired or incorrect license key. Double-check the key and contact customer support for assistance if necessary.