Imerco FAQ

Common FAQ for Imerco

• What is Imerco?

  Imerco is a Danish company that sells household products, kitchenware, furniture, and other items for the home.

• How do I place an order on Imerco's website?

  To place an order on Imerco's website, browse through the products, add desired items to your cart, and proceed to checkout.

• Why am I getting an error message when trying to add an item to my cart?

  This could be due to several reasons, such as the item being out of stock or not available for purchase online. Please check the product page for more information or contact customer service for assistance.

• Can I use a discount code on Imerco's website?

  Yes, you can use a valid discount code at checkout to receive a discount on your order.

• How do I track my order on Imerco's website?

  You can track your order by logging into your account on Imerco's website and navigating to the "My Orders" section. You will also receive a tracking number via email once your order ships.

• I received an incorrect item, what should I do?

  If you received an incorrect item, please contact customer service with your order number and details of the incorrect item. We will assist you in getting the correct item.

• What payment methods are accepted on Imerco's website?

  Imerco accepts various payment methods, including credit and debit cards, MobilePay, and PayPal.

• Can I cancel or change my order after it has been placed?

  It is only possible to cancel or make changes to an order before it has been shipped. If you already received a shipping confirmation email, please contact customer service for further assistance.

• Do Imerco products come with a warranty?

  Yes, Imerco products come with a warranty. Please refer to the specific product page or the user manual for more information.

• Why am I having trouble logging into my account on Imerco's website?

  This could be due to an incorrect password or email address. Please try resetting your password or contact customer service for assistance.

• Does Imerco offer international shipping?

  Yes, Imerco offers international shipping to selected countries. Please refer to their shipping policy for more information.

• What should I do if I haven't received my order?

  If you haven't received your order within the estimated delivery time, please contact customer service for assistance.

• How do I return a product to Imerco?

  To return a product, please contact customer service for instructions and further assistance. Note that certain products, such as personalized items, cannot be returned.

• Why am I experiencing slow loading times on Imerco's website?

  This could be due to a poor internet connection or high traffic on the website. Please try refreshing the page or accessing the website at a different time.

• Are the prices on Imerco's website inclusive of taxes?

  No, the prices displayed on Imerco's website do not include taxes. The applicable taxes will be added at checkout.

• Can Imerco products be purchased in physical stores?

  Yes, Imerco products can be purchased in physical stores throughout Denmark. Use the store locator on the website to find a store near you.

• How do I contact Imerco's customer service?

  You can contact Imerco's customer service by phone, email, or through the contact form on their website. Please visit the "Contact Us" page for more information.

• I am unable to complete my order, what should I do?

  If you are unable to complete your order, please ensure that all required information is filled out correctly. If the issue persists, contact customer service for assistance.

• Can I get a refund if I am not satisfied with my purchase?

  Yes, Imerco offers a 30-day satisfaction guarantee. If you are not satisfied with your purchase, please contact customer service for further assistance.

• How do I redeem a gift card on Imerco's website?

  To redeem a gift card on Imerco's website, add items to your cart, proceed to checkout, and enter the gift card code at the designated field.

• Why am I not receiving emails from Imerco?

  This could be due to an incorrect email address or the emails being sent to your spam folder. Please ensure that the email address on your account is correct and check your spam folder.

• Why was my order cancelled?

  Your order may have been cancelled due to an item being out of stock or other unforeseen circumstances. Please contact customer service for assistance.

• Can I change the delivery address for my order?

  If your order has not yet been shipped, please contact customer service to change the delivery address. If the order has already shipped, it cannot be changed.

• How do I write a review for a product on Imerco's website?

  To write a review for a product on Imerco's website, go to the product page and click on the "Write a review" button. You will need to log into your account to post a review.

• Is it safe to shop on Imerco's website?

  Yes, it is safe to shop on Imerco's website. They use secure payment methods and take the necessary measures to protect your personal information.

• Why am I getting an error message when trying to apply a discount code?

  This could be due to several reasons, such as the code being expired or not applicable to the items in your cart. Please refer to the terms and conditions of the code or contact customer service for further assistance.