Homedepot FAQ

Common FAQ for Homedepot

• Why is my order not showing up in my Home Depot account?

  It may take up to 24 hours for your order to appear in your account. If you are still unable to see your order after this time, please contact customer service for assistance.

• What does "backordered" mean for an item on my Home Depot order?

  "Backordered" means that the item is currently out of stock, but more will be available in the future. Your order will be shipped as soon as the item is back in stock.

• My Home Depot gift card is not working, what should I do?

  First, make sure you are entering the card number and PIN correctly. If the card still does not work, please contact customer service for assistance.

• How do I track my Home Depot order?

  You can track your order by logging into your account on the Home Depot website and clicking on "Track Order" or by entering your order number and email address on the tracking page.

• I received a damaged item from Home Depot, what should I do?

  Please contact customer service with your order number and details of the damage. A replacement or refund will be issued depending on the circumstance.

• What is Home Depot's return policy?

  Home Depot offers a 90-day return policy for most items. Please see our Return Policy page for more information.

• Can I return an item to a physical Home Depot store?

  Yes, you can return items to any Home Depot store within 90 days of purchase. Please bring your receipt or order confirmation email.

• How do I cancel my Home Depot order?

  You can cancel your order by logging into your account and clicking on "Cancel Order" or by contacting customer service. Please note, if your order has already been processed or shipped, it may not be able to be canceled.

• I accidentally placed my Home Depot order twice, what should I do?

  Please contact customer service immediately to cancel one of the duplicate orders. If the order has already been processed, you may need to return one of the orders once it is delivered.

• My Home Depot account is locked, how can I unlock it?

  If your account is locked, please contact customer service for assistance.

• I haven't received my Home Depot order, what should I do?

  You can track your order using the tracking information provided, or contact customer service for help locating your order.

• Can I change the shipping address for my Home Depot order?

  You may be able to change the shipping address for your order before it is processed. If the order has already been shipped, please contact the carrier for assistance.

• How can I find the nearest Home Depot store?

  You can find the nearest store by using the store locator tool on the Home Depot website or mobile app.

• Can I use more than one promo code on my Home Depot order?

  No, only one promo code can be used per order.

• Why is my Home Depot promo code not working?

  Some promo codes may have expired or have specific restrictions. Please check the terms and conditions of the promo code and try again. If it still does not work, please contact customer service for assistance.

• Can I use a Home Depot gift card to purchase items online?

  Yes, you can use a Home Depot gift card to make purchases online.

• How can I check the balance on my Home Depot gift card?

  You can check the balance on your Home Depot gift card online or by calling customer service.

• Can I track my Home Depot order without an account?

  Yes, you can track your order by entering your order number and email address on the tracking page.

• Does Home Depot offer price matching?

  Yes, Home Depot offers price matching on eligible products. Please see our Price Match Policy page for more details.

• Can I apply for a Home Depot credit card online?

  Yes, you can apply for a Home Depot credit card online. Please see our Credit Center page for more information.

• How can I pay my Home Depot credit card bill?

  You can pay your Home Depot credit card bill online, by phone, or by mail. Please see our Credit Center page for more specific instructions.

• How do I get a refund for a canceled Home Depot order?

  If your order was canceled before it was shipped, your refund will be processed automatically. If the order has already been shipped, you will need to wait until the item is delivered and then request a return and refund.

• Does Home Depot offer installation services?

  Yes, Home Depot offers installation services for various products. Please see our Installation Services page for more details and to schedule an installation.

• What do I do if I receive the wrong item from Home Depot?

  Please contact customer service with your order number and details of the incorrect item. A replacement or refund will be issued depending on the circumstance.

• How do I apply for a job at Home Depot?

  You can search and apply for job openings at Home Depot on our Careers page.

• Can I purchase a Home Depot gift card online?

  Yes, you can purchase a Home Depot gift card online and have it shipped to you or directly to the recipient.

• How can I find the status of a Home Depot rebate?

  You can check the status of a Home Depot rebate by entering your information on the Rebate Center page or by calling customer service.