Gsu FAQ

Common FAQ for Gsu

• What is GSU?

  GSU stands for Georgia State University, a public research university located in Atlanta, Georgia.

• What is my GSU ID?

  Your GSU ID is a unique nine-digit number that is assigned to you when you apply to Georgia State University. It can be found on your acceptance letter or student ID card.

• How do I log into my GSU email?

  To log into your GSU email, go to the university's homepage and click on the "Campus Email" link, or go directly to https://mail.gsu.edu. Enter your GSU username and password to access your email.

• What do I do if I forget my GSU password?

  If you forget your password, you can reset it by going to the GSU password reset page (https://webadmin.gsu.edu/forgotpwd) and following the prompts. You will need your GSU ID and birth date to reset your password.

• Why can't I access certain websites on the GSU network?

  Some websites may be blocked on the GSU network for security reasons or to comply with university policies. If you believe a website should be accessible, you can submit a request to the GSU Information Security team by emailing [email protected].

• What is the wireless network for GSU?

  The wireless network for GSU is called "GSU Wireless." It is available in most campus buildings and can be accessed using your GSU username and password.

• How do I connect to the GSU wireless network?

  To connect to the GSU wireless network, make sure your device's Wi-Fi is turned on and select "GSU Wireless" from the list of available networks. Enter your GSU username and password when prompted.

• Why am I getting a "page not found" error when trying to access a webpage?

  This error typically means that the webpage you are trying to access is either temporarily or permanently unavailable. You can try refreshing the page or clearing your browser's cache and cookies to see if that resolves the issue.

• How do I access the GSU online learning platform, iCollege?

  To access iCollege, go to the university's homepage and click on the "iCollege" link. You can also go directly to https://gsume10.itsc.cet.gsu.edu/d2l/login and log in with your GSU username and password.

• What should I do if I am having trouble accessing iCollege?

  If you are having trouble accessing iCollege, try clearing your cache and cookies, using a different browser, or restarting your device. If the issue persists, you can contact the GSU Help Center for further assistance at 404-413-HELP (4357).

• How do I check my grades on iCollege?

  To check your grades on iCollege, log into iCollege and select the course you want to view. Then, click on the "Grades" tab in the course navigation menu.

• What do I do if I am experiencing technical difficulties while taking an online exam on iCollege?

  If you experience technical difficulties during an online exam, contact your instructor immediately for assistance. You can also contact the GSU Help Center for technical support.

• Why am I receiving a "quota exceeded" message when trying to send an email from my GSU account?

  This error means that you have reached the maximum storage limit for your account. You can either delete old emails to free up space or request a quota increase by contacting the GSU Help Center.

• How do I access the online library resources at GSU?

  To access the online library resources at GSU, go to the library homepage (https://library.gsu.edu/) and click on the "Research Guides" link. From there, you can select the subject or type of information you are looking for and browse the available resources.

• What is the printing policy at GSU?

  The printing policy at GSU allows students to print a certain number of pages each semester for free. Additional printing can be purchased using PantherCash or a credit/debit card. For more information, visit the GSU Student Printing website (https://technology.gsu.edu/technology-services/it-support-center/it-services/printing/student-printing/).

• How do I connect to the campus printers?

  To connect to the campus printers, you must install the GSUd-print program on your computer. Instructions can be found on the GSU Student Printing website (https://technology.gsu.edu/technology-services/it-support-center/it-services/printing/student-printing/).

• Why am I getting a "paper tray empty" error when trying to print?

  This error means that the designated paper tray for the printer is empty. You can replenish the paper in the tray or try printing from a different printer if available.

• How do I reset my CampusID password?

  If you need to reset your CampusID password, you can do so by going to the CampusID management page (https://campusid.gsu.edu/) and following the prompts. You will need your CampusID and birth date to reset your password.

• What do I do if I am having trouble logging into my CampusID account?

  If you are having trouble logging into your CampusID account, make sure you are using the correct login information. If you still cannot log in, contact the GSU Help Center for assistance at 404-413-HELP (4357).

• How do I access the online housing portal?

  To access the online housing portal, go to the university's homepage and click on the "Housing" link. Then, click on the "Apply for Housing" button and log in with your CampusID and password.

• Why can't I enroll in a certain course on the registration portal?

  There are several reasons why you may not be able to enroll in a course on the registration portal. These could include prerequisite requirements, availability of seats, or holds on your account. If you are unable to enroll, contact your academic advisor for assistance.

• What is the refund policy at GSU?

  The refund policy at GSU varies based on the type of course and the date of withdrawal. For detailed information, visit the GSU Student Accounts website (https://sfs.gsu.edu/resources/refunds/).

• What do I do if I have a hold on my account?

  If you have a hold on your account, you can view the specific details of the hold by logging into your PAWS account and clicking on the "View Holds" link. You will need to resolve the hold in order to complete any registration or receive official university services.

• How do I download and install Microsoft Office 365 for free as a GSU student?

  As a GSU student, you can download and install Microsoft Office 365 for free by going to the GSU Technology Services website (https://technology.gsu.edu/technology-services/it-support-center/it-services/office-365/) and following the instructions.

• Why am I receiving a "payment error" when trying to pay my tuition?A