Gamestop FAQ

Common FAQ for Gamestop

• What is GameStop?

  GameStop is a retail store that specializes in selling video games, gaming accessories, and electronics.

• What is an error message?

  An error message is a notification that appears when there is a problem or issue with a game or device.

• Why am I getting an error message while trying to purchase a game online?

  This could be due to various reasons such as an issue with your payment method, an error on the website, or an issue with your account. Please contact GameStop customer support for assistance.

• How do I fix the "disc read error" on my game console?

  This may be caused by a dirty or damaged disc. Try cleaning the disc and the console's disc drive and if the problem persists, it may be a hardware issue that requires repair or replacement.

• Why is my game freezing or crashing?

  This could be due to a number of reasons such as outdated system software, insufficient storage space, or corrupted game data. Try updating your system software and freeing up space. If the issue persists, contact GameStop customer support for assistance.

• My game code is not working, what should I do?

  Make sure you are entering the code correctly, without any spaces or special characters. If the code still does not work, it may have expired or already been used. Contact GameStop customer support for assistance.

• I accidentally purchased the wrong game, can I get a refund?

  GameStop's return policy allows for returns within 30 days of purchase for unopened and undamaged items. You may be able to exchange the game for the correct one or receive store credit for the purchase.

• Why is my online game not working?

  This could be due to a poor internet connection or server issues. Try restarting your device and router, or check the game's server status online. If the issue persists, contact GameStop customer support for assistance.

• How do I cancel my pre-order?

  If you pre-ordered a physical game or item, you can cancel the order by contacting GameStop customer support. For digital pre-orders, you may need to refer to the specific game's refund policy.

• I am having trouble redeeming my digital game code, what do I do?

  Make sure you are entering the code correctly and that it's not expired. If the code still does not work, contact GameStop customer support for assistance.

• Can I return a digital game?

  Digital games are usually non-refundable once purchased. Check the specific game's refund policy for more information.

• How do I know if a game is compatible with my device?

  Most games will have system requirements listed on the packaging or in the product description online. Make sure your device meets the requirements before purchasing a game.

• My game came with a scratch on the disc, what should I do?

  If you purchased the game from GameStop, take it back to the store for an exchange. If you bought it from another retailer, contact the manufacturer for assistance.

• I lost my receipt, can I still return a game?

  GameStop may accept returns without a receipt, but you may only receive store credit for the item. Contact your local store for their specific policy.

• Why is my game not saving my progress?

  This could be due to a full storage space or a corrupted save file. Try freeing up space and deleting any corrupted files. If the issue persists, contact GameStop customer support for assistance.

• How do I cancel my subscription for an online game?

  Refer to the specific game's website or your account settings for cancellation instructions. If you are having trouble, contact GameStop customer support for assistance.

• Why am I getting an age restriction error when trying to purchase a game?

  This is due to the game's rating and age restrictions. If you are under the required age, you will not be able to purchase the game. If you are of age and still receiving this error, contact GameStop customer support for assistance.

• The game I purchased is not working properly, what should I do?

  Try troubleshooting the issue with the game's support team or contact GameStop customer support for assistance. If all else fails, you may be able to return or exchange the game.

• I am seeing duplicate charges on my credit card for a game purchase, what should I do?

  This could be a temporary authorization or an error. Contact GameStop customer support for assistance and they will help you resolve the issue.

• My game is showing a region error, what does this mean?

  This means that the game is not compatible with the region of your device. You will need to purchase a version of the game that is made for your device's region.

• Can I return DLC or in-game purchases?

  Digital content, such as DLC and in-game purchases, are usually non-refundable. Check the specific game's refund policy for more information.

• How do I find the GameStop store nearest to me?

  You can use the store locator on GameStop's website or mobile app to find the nearest store to your location.

• I am having trouble redeeming my PowerUp Rewards points, what should I do?

  Make sure you are logged in to your PowerUp Rewards account and that the points have not expired. Contact GameStop customer support for assistance if the issue persists.

• How do I report a bug or glitch in a game?

  Most games will have a support email or forum where you can report bugs and glitches. You can also contact GameStop customer support for assistance.

• Can I trade in my old games at GameStop?

  Yes, GameStop offers trade-in options for select games and devices. You can check their trade-in value on their website or in-store.

• I am having trouble accessing my online account, what do I do?

  Try resetting your password or contact GameStop customer support for further assistance. You may need to provide some information to verify your account.

• My game came with a code for bonus content, but it's not working, what should I do?

  Make sure you are entering the code correctly and that it's not expired. If the issue persists, contact GameStop customer support for assistance.