Forrester FAQ

Common FAQ for Forrester

• What is Forrester?

  Forrester is a market research and consulting company that provides advice and insights to businesses and organizations.

• How do I contact Forrester for support?

  You can contact Forrester's support team by filling out the form on their website or by calling their toll-free number.

• Why am I getting an "Internal Server Error" when trying to access Forrester's website?

  This error indicates an issue with Forrester's server. You can try refreshing the page or accessing the site at a later time. If the issue persists, you can contact Forrester's support team for assistance.

• How do I access Forrester's research reports?

  You can access Forrester's research reports by purchasing a subscription or individual report on their website.

• I forgot my Forrester login password. How do I reset it?

  You can reset your password by clicking on the "Forgot Your Password?" link on the Forrester login page and following the instructions provided.

• Can I request a refund for a Forrester research report?

  Forrester does not offer refunds for research reports. However, if you are dissatisfied with your purchase, you can contact their support team for assistance.

• How long does it take to receive my Forrester research report after purchasing?

  If you purchase an individual report, you should receive it immediately after completing the transaction. If you purchase a subscription, you will have access to the reports included in your subscription immediately upon purchase.

• What is Forrester's cancellation policy for subscriptions?

  Forrester offers a 30-day money-back guarantee for annual subscriptions. After 30 days, you can cancel your subscription but will not receive a refund.

• Why am I getting an error when trying to log in to Forrester's website?

  This could be due to an incorrect username or password. Double-check your login information and try again. If you continue to experience issues, try resetting your password or contact Forrester's support team.

• How do I update my account information on Forrester's website?

  You can update your account information by logging in to your account and navigating to the "My Profile" section. From there, you can make changes to your name, email, and password.

• I can't access my purchased Forrester report. What should I do?

  Make sure you are logged in to your Forrester account and that you have purchased the report. If the issue persists, contact Forrester's support team for assistance.

• Is my personal information safe on Forrester's website?

  Forrester takes the security of your personal information seriously and uses industry-standard measures to protect it. You can read more about their privacy policy on their website.

• Can I share my Forrester login information with others?

  No, your Forrester account is for individual use only and should not be shared with others. If anyone else needs access to Forrester's content, they should create their own account and purchase their own subscription or reports.

• How do I submit a question or inquiry to Forrester's analysts?

  You can submit a question or inquiry to Forrester's analysts through their Ask-an-Analyst feature. You can access this feature by logging in to your Forrester account and navigating to the "My Account" section.

• What is Forrester's coverage and expertise?

  Forrester's coverage and expertise span various industries and topics, including technology, marketing, customer experience, and more. You can find more information about their coverage areas on their website.

• Can I request a custom research project from Forrester?

  Yes, Forrester offers custom research services for specific research needs. You can contact their team for a quote and more information.

• Why is my payment for a Forrester report failing?

  Your payment may be failing due to an issue with your payment method or processing system. You can try using a different payment method or contacting Forrester's support team for assistance.

• How do I cancel my Forrester subscription?

  You can cancel your Forrester subscription by logging in to your account, navigating to the "My Subscriptions" section, and clicking "Cancel."

• Why am I not receiving Forrester's email updates?

  This may be due to an issue with your email settings or spam filters. You can check your preferences on the Forrester website or whitelist their email address.

• Can I access Forrester's content offline?

  Yes, Forrester offers the option to download and save reports for offline viewing. However, this feature may not be available for all content.

• Does Forrester offer free trials for their subscription services?

  No, Forrester does not offer free trials for their subscription services. However, they do offer a free 7-day trial for TechRadar users.

• How do I unsubscribe from Forrester's marketing emails?

  You can unsubscribe from Forrester's marketing emails by clicking the "unsubscribe" link at the bottom of the email.

• Does Forrester offer online training or courses?

  Yes, Forrester offers online training courses through their Forrester Decisions offerings. You can find more information about these courses on their website.

• Why am I unable to access a Forrester report I previously had access to?

  Your access to a report may have expired if it was included in your subscription or if you purchased it individually. You can check the expiration date or contact Forrester's support team for assistance.

• How do I request a demo of Forrester's products and services?

  You can request a demo of Forrester's products and services by filling out the form on their website or contacting their sales team directly.

• Why am I seeing a "Page Not Found" error when trying to access a Forrester report?

  This may be due to an incorrect or expired URL. Make sure you are using the correct link, or you can try accessing the report from the Forrester website.

• How do I change or update my email preferences for Forrester?

  You can change or update your email preferences by logging in to your account and navigating to the "My Account" section. From there, you can update your email settings.