Formstack FAQ

Common FAQ for Formstack

• What is Formstack?

  Formstack is an online form building and data collection tool that allows users to create forms and collect data easily and securely.

• How do I create a Formstack account?

  To create a Formstack account, go to the Formstack website and click on the "Sign Up" button. You will then be prompted to enter your email and choose a password to create your account.

• Why can't I log in to my Formstack account?

  If you are having trouble logging in to your Formstack account, make sure you are using the correct email and password. You can also try resetting your password or clearing your browser's cache and cookies.

• How can I reset my Formstack password?

  To reset your Formstack password, click on the "Forgot Password?" link on the login page. You will receive an email with instructions on how to reset your password.

• Can I use Formstack on my mobile device?

  Yes, Formstack is mobile-friendly and can be accessed on any device with an internet connection.

• How do I create a form using Formstack?

  To create a form using Formstack, log in to your account and click on the "Create Form" button on the dashboard. You can then choose from a variety of form templates or build your own form from scratch.

• Why is my form not saving?

  If your form is not saving, check your internet connection and try refreshing the page. If the issue persists, contact Formstack support for further assistance.

• What file types can I upload using Formstack?

  Formstack allows the upload of various file types, including images, documents, and videos. You can see a full list of supported file types in Formstack's support documentation.

• How can I customize the design of my form?

  Formstack offers a variety of customization options, including changing colors, fonts, and adding your company logo. You can access these options by clicking on the "Design" tab while editing your form.

• Can I integrate Formstack with other apps?

  Yes, Formstack offers numerous integrations with popular apps such as Zapier, Salesforce, and PayPal. You can find a full list of integrations on the Formstack website.

• Why am I not receiving form submissions via email?

  If you are not receiving form submissions via email, check your spam or junk folder. If the issue persists, make sure the email address associated with your form is correct and contact Formstack support for further assistance.

• How can I export form submissions to a spreadsheet?

  To export form submissions to a spreadsheet, click on the "Export" button while viewing your form's submissions. You can then choose from various export options, including Excel, CSV, and PDF.

• What is the maximum file size for uploaded files on Formstack?

  The maximum file size for uploaded files on Formstack is 25MB. If your file is larger than that, you may need to compress it or use a file sharing service.

• Can I password-protect my forms?

  Yes, Formstack offers the option to password-protect individual forms. You can find this option under the "Security" tab while editing your form.

• How can I add a CAPTCHA to my form?

  To add a CAPTCHA (Completely Automated Public Turing test to tell Computers and Humans Apart) to your form, click on the "Security" tab while editing your form and enable the CAPTCHA option.

• Why is my form not loading?

  If your form is not loading, make sure your internet connection is stable and try refreshing the page. If the issue persists, contact Formstack support for further assistance.

• Can I embed my form on my website?

  Yes, Formstack offers the ability to embed forms on your website using a form's embed code. You can find this code under the "Publish" tab while editing your form.

• How do I collect payments using Formstack?

  To collect payments using Formstack, you will need to integrate with a payment processor such as PayPal or Stripe. You can find these integration options under the "Payments" tab while editing your form.

• Why am I getting an error message when trying to submit my form?

  If you are getting an error message when trying to submit your form, make sure all required fields are filled out correctly. You may also need to check for any formatting or character restrictions in your form fields.

• Can I set up automatic form notifications?

  Yes, Formstack offers the option to set up automatic form notifications to be sent to designated email addresses when a form is submitted. You can set up notifications under the "Emails & Actions" tab while editing your form.

• How do I share my form with others to fill out?

  To share your form with others, click on the "Share" button on the form editor and choose the sharing method that best fits your needs, such as a direct link or embedded form.

• Why am I not able to access certain features on my Formstack account?

  If you are not able to access certain features on your Formstack account, make sure you have the appropriate permissions and contact your account owner for assistance.

• How can I view and manage my form submissions?

  To view and manage your form submission, log in to your Formstack account and click on the "Submissions" tab. From there, you can view and manage all form submissions.

• Can I have multiple users on my Formstack account?

  Yes, Formstack offers the option to add multiple users to an account with different access and permission levels. You can manage users under the "Team" settings on your account.

• Why are my form notifications going to my spam folder?

  If your form notifications are going to your spam folder, check the email address associated with your form and make sure it is not blacklisted or marked as spam. You can also add the sender's email address to your contacts to avoid this issue.

• How can I get help with a specific issue or question?

  To get help with a specific issue or question, you can contact Formstack support through their support center or by emailing [email protected]. You can also access their knowledge base and community forum for self-help and troubleshooting assistance.