Flixtrain FAQ

Common FAQ for Flixtrain

• What is Flixtrain?

  Flixtrain is a railway company operating in Germany, offering low-cost train travel options.

• How can I book a Flixtrain ticket?

  To book a ticket, you can visit the Flixtrain website or use the Flixtrain app.

• Why am I unable to book a ticket on Flixtrain?

  There could be several reasons for this, including sold-out tickets, technical issues, and travel restrictions. It's best to contact Flixtrain customer service for further assistance.

• Can I change or cancel my Flixtrain ticket?

  Yes, you can change or cancel your ticket up to 15 minutes before departure. However, fees may apply depending on the ticket type.

• What should I do if I miss my Flixtrain?

  If you miss your train, you can rebook for the next available departure by contacting Flixtrain customer service or visiting a ticket counter.

• How can I get a refund for my Flixtrain ticket?

  Refunds for Flixtrain tickets can be requested online or at a ticket counter. However, cancellation and refund policies may vary depending on the ticket type.

• Is Wi-Fi available on Flixtrain trains?

  Yes, free Wi-Fi is available on all Flixtrain trains.

• Can I bring my pets on Flixtrain?

  Only small pets in carriers are allowed on Flixtrain trains. Larger pets may require a ticket or special arrangements, so it's best to contact Flixtrain customer service beforehand.

• What is the baggage allowance on Flixtrain?

  Each passenger is allowed one carry-on bag and two checked bags free of charge. Additional bags may require a fee.

• Why did my Flixtrain train get delayed?

  Delays can occur due to various reasons such as technical issues, track maintenance, or severe weather conditions.

• How can I track my Flixtrain train's status?

  You can track your train's status by visiting the Flixtrain website or using the Flixtrain app.

• Is food available on Flixtrain trains?

  Yes, Flixtrain offers a selection of snacks and beverages for purchase onboard their trains.

• Can I bring my own food and drinks on Flixtrain?

  Yes, you're allowed to bring your own food and drinks on Flixtrain. However, alcohol consumption is not allowed onboard.

• Do I need to print my Flixtrain ticket?

  No, you can show your ticket on your phone or tablet to the train conductor.

• Why is my Flixtrain app not working?

  If the app is not working, try uninstalling and reinstalling it. If the issue persists, contact Flixtrain customer service for further assistance.

• Can I book a seat reservation on Flixtrain?

  Yes, you can book a seat reservation for an additional fee. It's recommended to make a reservation, especially during peak travel times.

• Is Flixtrain wheelchair accessible?

  Yes, Flixtrain offers wheelchair-accessible trains and assistance for those with disabilities. It's recommended to contact Flixtrain customer service prior to booking your ticket for any special arrangements.

• Why is my Flixtrain ticket not showing up on the app?

  If your ticket is not showing up on the app, ensure that you are logged into the correct account. If the issue persists, contact Flixtrain customer service for further assistance.

• Can I book a Flixtrain ticket for a child?

  Yes, Flixtrain offers discounted tickets for children aged 6-11. Children under 6 can travel for free but must have a ticket and be accompanied by an adult.

• Can I travel with my bike on Flixtrain?

  Yes, bikes can be brought onboard for an additional fee. However, space is limited and a reservation is recommended.

• Why am I unable to log into my Flixtrain account?

  If you're having trouble logging into your account, try resetting your password or contact Flixtrain customer service for further assistance.

• Is smoking allowed on Flixtrain trains?

  No, smoking is not allowed on any Flixtrain trains or in any designated areas at train stations.

• Can I book a Flixtrain ticket at the train station?

  Yes, tickets can be purchased at the train station. However, it's recommended to book in advance to secure a seat.

• Why am I getting an error message when trying to book a Flixtrain ticket?

  This could be due to technical issues or incorrect information entered. If the issue persists, contact Flixtrain customer service for further assistance.

• How can I redeem a voucher or promo code on Flixtrain?

  You can redeem a voucher or promo code during the ticket booking process on the website or app. Simply enter the code in the designated field.

• Can I transfer my Flixtrain ticket to someone else?

  No, Flixtrain tickets are non-transferable and can only be used by the person named on the ticket.

• Is there a discount for students on Flixtrain?

  Yes, Flixtrain offers discounted tickets for students with a valid student ID.