Fastmail FAQ

Common FAQ for Fastmail

• What is Fastmail?

  Fastmail is an email and communication service provider that offers secure and private email hosting, calendaring, and contacts management.

• How do I sign up for a Fastmail account?

  You can sign up for a Fastmail account by visiting their website and following the steps to create an account.

• I forgot my Fastmail password, how can I reset it?

  To reset your Fastmail password, go to the login page and click on the "Forgot password" link. Follow the instructions to reset your password.

• Why can't I access my Fastmail account?

  There could be several reasons for this. Make sure you are using the correct login credentials and also check your internet connection. If the issue persists, contact Fastmail support for assistance.

• Can I use my own domain with Fastmail?

  Yes, you can use your own domain with Fastmail by purchasing a subscription plan that offers custom domain hosting.

• How do I add my custom domain to Fastmail?

  You can add your custom domain to Fastmail by following the instructions in their help center or contacting their support team for assistance.

• How many email aliases can I create in my Fastmail account?

  You can create up to 600 email aliases per account in Fastmail.

• How can I import my contacts to Fastmail?

  You can import your contacts to Fastmail by exporting them from your previous email service in a CSV or vCard format and then importing them into Fastmail. Instructions for importing contacts can be found in Fastmail's help center.

• Can I access my Fastmail account from multiple devices?

  Yes, you can access your Fastmail account from any device with internet access by using your login credentials.

• I am not receiving emails in my Fastmail account, what could be the issue?

  There could be several reasons for this, such as incorrect email settings, email filters, or server issues. Make sure your email settings are correct and check your spam or junk folder. If the issue persists, contact Fastmail support.

• How do I set up my Fastmail account on an email client?

  To set up your Fastmail account on an email client, follow the instructions provided in Fastmail's help center for your specific email client.

• What is the maximum attachment size limit for emails in Fastmail?

  The maximum attachment size limit for emails in Fastmail depends on your subscription plan. For the standard plan, it is 50MB and for the professional plan, it is 2GB.

• How can I change my password in Fastmail?

  You can change your password in Fastmail by going to the settings menu, selecting "Accounts," and then clicking on "Change password."

• Is Fastmail secure?

  Yes, Fastmail is a secure and privacy-focused email service that uses industry-standard encryption and privacy practices to protect user data.

• Can I access my Fastmail account with third-party applications?

  Yes, you can access your Fastmail account with third-party applications such as email clients and calendar apps by using IMAP, POP, or CalDAV protocols.

• What is the difference between IMAP and POP in Fastmail?

  IMAP (Internet Message Access Protocol) allows you to access your emails from multiple devices and keeps them synced, while POP (Post Office Protocol) downloads your emails to a single device and deletes them from the server.

• How do I enable two-factor authentication (2FA) in Fastmail?

  To enable two-factor authentication in Fastmail, go to the settings menu, select "Security," and follow the instructions to set up 2FA.

• I am getting an error message saying "Cannot connect to server," what should I do?

  This error message usually indicates a temporary issue with Fastmail's servers. Wait a few minutes and try again. If the issue persists, contact Fastmail support.

• Can I recover permanently deleted emails in Fastmail?

  No, once emails are permanently deleted from your Fastmail account, they cannot be recovered.

• Can I customize my Fastmail interface?

  Yes, you can customize your Fastmail interface by selecting from different themes and layouts, as well as changing the color scheme and font size.

• How do I set up email forwarding in Fastmail?

  To set up email forwarding in Fastmail, go to the settings menu, select "Rules," and then click on "New Rule." Follow the instructions to set up email forwarding.

• I am unable to send emails from my Fastmail account, what could be the issue?

  This could be due to incorrect email settings or a temporary issue with Fastmail's servers. Make sure your email settings are correct and try again. If the issue persists, contact Fastmail support.

• Does Fastmail have a mobile app?

  Yes, Fastmail has a mobile app available for both iOS and Android devices.

• How can I report spam or phishing emails in Fastmail?

  To report spam or phishing emails in Fastmail, forward the suspicious email to [email protected] and they will take further action.

• Can I set up email filters in Fastmail?

  Yes, you can set up email filters in Fastmail to automatically sort and organize your emails. Instructions for setting up filters can be found in Fastmail's help center.

• How can I upgrade my Fastmail plan?

  To upgrade your Fastmail plan, go to the billing section in the settings menu and select the plan you wish to upgrade to.

• I am getting a "quota exceeded" error, what does it mean?

  This error message means that your account has reached its storage limit. You can either delete some emails or upgrade to a plan with more storage space.