Fastly FAQ

Common FAQ for Fastly

• What is Fastly?

  Fastly is a content delivery network (CDN) and edge cloud platform that helps websites and applications deliver content to users faster and more securely.

• How does Fastly work?

  Fastly uses a global network of servers to store and deliver website content to users based on their location, resulting in faster load times and reduced server load.

• What are the benefits of using Fastly?

  The main benefits of using Fastly include improved website performance, increased scalability, and enhanced security.

• How can I set up Fastly for my website or application?

  You can set up Fastly by following the steps outlined in their documentation, which includes registering for an account, configuring your DNS, and setting up caching rules.

• What types of errors can occur with Fastly?

  Some common errors that may occur with Fastly include 503 Service Unavailable, 504 Gateway Timeout, and 404 Not Found.

• How can I troubleshoot a 503 error on my website?

  A 503 error on your website may indicate that Fastly is experiencing issues. You can check Fastly's status page to see if there are any ongoing incidents or contact their support team for assistance.

• What should I do if I encounter a 504 error on my website?

  A 504 error could indicate that Fastly is unable to connect to your origin server. You can troubleshoot this by checking your server's uptime and network connectivity.

• I am seeing a 404 error on my website, what should I do?

  A 404 error means that the content requested by the user is not available. You can troubleshoot this by ensuring that the content exists on your origin server and that the correct URL is being requested.

• Can Fastly help with load balancing?

  Yes, Fastly offers load balancing services that help distribute traffic across multiple servers, improving website performance and availability.

• Is Fastly compatible with all content management systems (CMS)?

  Yes, Fastly is compatible with most popular CMS platforms, including WordPress, Drupal, and Magento.

• Can I use Fastly with SSL/TLS?

  Yes, Fastly offers support for SSL/TLS certificates, allowing for secure communication between users and your website.

• How does Fastly protect against DDoS attacks?

  Fastly has built-in DDoS protection mechanisms that help mitigate and prevent attacks from reaching your origin server.

• What is edge computing and how does Fastly utilize it?

  Edge computing is a method of processing and storing data closer to the end-user, resulting in faster delivery of content. Fastly's global network of servers enables edge computing, allowing for faster website performance.

• Can I monitor my website's performance with Fastly?

  Yes, Fastly offers real-time analytics and monitoring tools that allow you to track website performance, request data, and identify any issues that may arise.

• How can I optimize Fastly for my website or application?

  Fastly offers a range of performance optimization features, such as content caching, image optimization, and compression, which can be configured to improve website performance.

• Is there a limit to the amount of content I can store on Fastly's servers?

  Fastly has a default limit of 10GB of storage per service, but this can be increased by contacting their support team.

• Can I purge specific content from Fastly's cache?

  Yes, you can use Fastly's purge functionality to remove specific content from their servers if needed.

• What happens if a server in Fastly's network goes down?

  Fastly has a highly available network, and in the event of a server failure, traffic will be rerouted to ensure minimal disruption to your website or application.

• How does Fastly handle updates and new features?

  Fastly regularly updates and adds new features to their platform, and these updates are automatically applied to all customers' accounts.

• Is there a service level agreement (SLA) for Fastly?

  Yes, Fastly offers an SLA guaranteeing a minimum of 99.95% uptime for their network, and they offer credits for any downtime that exceeds this.

• How can I contact Fastly's support team?

  You can contact Fastly's support team through their website's contact form, by emailing [email protected], or by calling their 24/7 support line.

• Does Fastly offer any documentation or resources for troubleshooting issues?

  Yes, Fastly has a comprehensive library of documentation, guides, and troubleshooting tips available on their website.

• Can I request a custom configuration for Fastly?

  Yes, Fastly offers custom configuration options for enterprise customers. You can contact their sales team for more information.

• What happens if I exceed my monthly usage limit with Fastly?

  If you exceed your monthly usage limit, you will be charged for the overage. You can monitor your usage and adjust your plan accordingly to avoid overage charges.

• Can I cancel my Fastly account at any time?

  Yes, you can cancel your Fastly account at any time by contacting their support team. Keep in mind that any unused credit or prepaid usage will not be refunded.

• How secure is my data on Fastly's servers?

  Fastly takes security seriously and implements various security measures to protect customer data. They are also GDPR and CCPA compliant, ensuring the protection of personal data.

• Can I use Fastly's services for video streaming?

  Yes, Fastly offers a Video and Streaming service specifically designed for streaming high-quality video and audio content.

• What if I have additional questions or concerns about Fastly?

  If you have any additional questions or concerns about Fastly, you can contact their sales or support teams for assistance.