Etsy FAQ

Common FAQ for Etsy

• What should I do if I am unable to log in to my Etsy account?

  First, try resetting your password. If that doesn't work, make sure you are using the correct email and password. If you're still having trouble, contact Etsy support for assistance.

• How do I change my Etsy shop's name?

  To change your shop name, go to Shop Manager, click on "Settings," and then click on "Info & Appearance." From there, you can edit your shop name.

• Why is my payment being declined on Etsy?

  There are a few reasons why your payment may be declined on Etsy. It could be due to insufficient funds, incorrect payment information, or an issue with the payment processor. Contact your bank or credit card company for more information.

• Can I sell digital products on Etsy?

  Yes, Etsy does allow for the sale of digital products such as digital downloads, patterns, and printables. However, it must still fall within Etsy's guidelines and be handmade, vintage, or a craft supply.

• How can I customize my shop's storefront on Etsy?

  To customize your shop's storefront, go to Shop Manager, click on "Settings," and then click on "Info & Appearance." From there, you can edit your shop banner, profile picture, and more.

• Why am I unable to add variations to my Etsy listing?

  If you are unable to add variations to your listing, it may be because you have reached the maximum number of variations allowed for that listing. Etsy allows a maximum of two variations per listing.

• How do I add a coupon code to my Etsy listing?

  To add a coupon code to your listing, go to Shop Manager, click on "Marketing," and then click on "Sales and Coupons." From there, you can create a new coupon code and apply it to your listing.

• What do I do if an item I purchased on Etsy never arrived?

  If an item you purchased on Etsy never arrived, you should first contact the seller to inquire about the status of your order. If you are unable to reach the seller or are not satisfied with their response, you can open a case with Etsy to seek a resolution.

• How do I request a refund for an item I purchased on Etsy?

  To request a refund for an item you purchased on Etsy, you can start by contacting the seller to request a refund. If they are unresponsive or refuse to issue a refund, you can open a case with Etsy.

• Why am I unable to leave a review for a seller on Etsy?

  There could be a few reasons why you are unable to leave a review for a seller on Etsy. The most common reason is if the review window has closed, which typically happens after 100 days from the date of purchase. You may also not be able to leave a review if the seller has deactivated their shop.

• How can I contact Etsy support for help?

  To contact Etsy support, go to the Help section on Etsy's website or app and click on "Contact support." From there, you can choose the topic of your issue and submit a support request.

• Why is my Etsy listing missing from search results?

  If your Etsy listing is missing from search results, it could be because it does not meet Etsy's guidelines or policies. Check to make sure your listing follows all of Etsy's guidelines and policies, or reach out to support for more information.

• How do I view my Etsy order history?

  To view your order history on Etsy, go to your account and click on "Purchases and reviews." From there, you can see a list of all your past orders.

• What should I do if I receive a damaged item from an Etsy seller?

  If you receive a damaged item from an Etsy seller, contact the seller immediately to request a replacement or a refund. If they are uncooperative, you can open a case with Etsy for assistance.

• How do I report an item or seller on Etsy?

  To report an item or seller on Etsy, go to the listing or seller's page and click on the "Report This Item" or "Report This Shop" button. From there, you can select the reason for your report and provide any additional details.

• Why am I not receiving any views or sales on my Etsy shop?

  There could be a few reasons why you are not receiving views or sales on your Etsy shop. It could be due to low visibility in search results, poor product photography, or a lack of marketing and promotion. Consider optimizing your shop and product listings and promoting your shop through social media and other channels.

• What should I do if I am experiencing technical difficulties on Etsy?

  If you are experiencing technical difficulties on Etsy, try clearing your browsing history and cache and refreshing the page. If the issue persists, try using a different browser or device. You can also contact Etsy support for further assistance.

• How do I set up international shipping for my Etsy shop?

  To set up international shipping for your Etsy shop, go to Shop Manager, click on "Settings," and then click on "Shipping settings." From there, you can select the countries you are willing to ship to and set up custom shipping rates.

• Why was my Etsy shop suspended or deactivated?

  Your Etsy shop may have been suspended or deactivated if you violated Etsy's policies or guidelines, had a low-quality shop, or received too many negative reviews. Contact Etsy support for more information and to appeal the suspension.

• How do I delete my Etsy shop?

  To delete your Etsy shop, go to Shop Manager, click on "Settings," and then click on "Options." Scroll down to the bottom of the page and click on "Close Your Etsy Account." Follow the prompts to permanently close your shop.

• Why am I unable to edit my Etsy shop's location?

  If you are unable to edit your Etsy shop's location, it could be because you have pending orders or have recently changed your location. Once your pending orders are fulfilled and shipped, you can change your shop's location.

• How do I set up shipping profiles for my Etsy shop?

  To set up shipping profiles for your Etsy shop, go to Shop Manager, click on "Settings," and then click on "Shipping settings." From there, you can create and customize different shipping profiles for your products.

• What should I do if I have an issue with an Etsy seller?

  If you have an issue with an Etsy seller, first try contacting them directly to resolve the problem. If they are uncooperative, you can open a case with Etsy for assistance.

• How can I report copyright or intellectual property infringements on Etsy?

  To report copyright or intellectual property infringements on Etsy, go to the listing or seller's page and click on the "Report This Item" or "Report This Shop" button. From there, select the option for copyright infringement and provide any necessary documentation or evidence.

• Why am I getting an error message when trying to upload product images on Etsy?

  If you are getting an error message when trying to upload product images on Etsy, it could be because the