Elbilforeningen FAQ

Common FAQ for Elbilforeningen

• What is Elbilforeningen?

  Elbilforeningen, also known as the Electric Vehicle Association, is a non-profit organization in Norway that promotes the use of electric vehicles.

• How do I become a member of Elbilforeningen?

  You can become a member by filling out the membership application form on our website.

• What is the purpose of Elbilforeningen?

  The purpose of Elbilforeningen is to promote electric vehicles as a sustainable transportation option, and to work towards a more environmentally friendly society.

• How can I contact Elbilforeningen?

  You can contact us through our website or by sending an email to [email protected].

• What services does Elbilforeningen offer its members?

  As a member, you have access to our EV charging network, discounts on EV-related products and services, and various events and activities.

• What is the EV charging network?

  The EV charging network is a network of charging stations for electric vehicles operated by Elbilforeningen.

• How do I find EV charging stations near me?

  You can use our interactive map on the Elbilforeningen website to locate EV charging stations near you.

• What do I do if I encounter a problem with an EV charging station?

  Please report any issues with EV charging stations to us through our website or by sending an email to [email protected].

• What types of EV charging connectors are supported by Elbilforeningen charging network?

  Our charging network supports Type 2 and CHAdeMO connectors.

• What should I do if I'm unable to charge my electric vehicle at an Elbilforeningen charging station?

  First, check if your vehicle is compatible with the charging station and ensure that the charging cable is securely connected. If you still encounter difficulties, please report the issue to us.

• How do I become a charging station partner with Elbilforeningen?

  If you are interested in becoming a charging station partner, please visit our website to learn more and contact us for further details.

• What is an error message?

  An error message is a notification that appears on a computer or device when an error or problem occurs.

• What should I do if I receive an error message on my EV charging station?

  Take note of the error message and contact us for assistance. You can also try unplugging and replugging the charging cable or resetting the station.

• Why does my EV stop charging without completing the full charge?

  This could be due to various reasons such as a faulty charging station, low voltage, or a communication error. Please report the issue to us for further assistance.

• Can I charge my electric vehicle at any Elbilforeningen charging station?

  Yes, as long as your vehicle is compatible with the charging station.

• What is a Type 2 connector?

  A Type 2 connector is a charging connector commonly used in Europe for EV charging.

• What is a CHAdeMO connector?

  A CHAdeMO connector is a fast-charging connector used for rapid charging of electric vehicles.

• Why is my charging cable not working?

  Your charging cable may be faulty or not compatible with the charging station. Please contact us for assistance.

• Can I get a refund for unsuccessful charging?

  If the unsuccessful charging was due to a fault with the charging station, you can request a refund by contacting us.

• What is the penalty fee for not unplugging the charging cable after charging?

  The penalty fee for not unplugging the charging cable after charging is currently 50 NOK per hour, but may vary at different locations.

• How can I avoid overcharging my electric vehicle?

  Make sure to set a charging limit and use a smart charging feature if your vehicle has one. You can also set a reminder to unplug your vehicle after charging.

• Is it safe to charge my electric vehicle in the rain?

  Yes, it is safe to charge your electric vehicle in the rain as long as the charging station is properly installed and grounded.

• Is there a limit to how many times I can charge my EV at an Elbilforeningen charging station?

  There is currently no limit to the number of times you can charge your EV at our charging stations.

• How do I report an issue with an EV charging station?

  You can report an issue by contacting us through our website or sending an email to [email protected]. Please provide a detailed description of the problem and the location of the charging station.

• What is Elbilforeningen's stance on renewable energy?

  Elbilforeningen supports the use of renewable energy sources to power electric vehicles and works towards a sustainable and greener future.

• Can I use my credit card to pay for EV charging at Elbilforeningen charging stations?

  Yes, you can use your credit card to pay for EV charging at our fast-charging stations. However, for regular charging stations, we recommend using our mobile charging app.