Ebscohost FAQ

Common FAQ for Ebscohost

• How do I log in to my EBSCOhost account?

  To log in to your EBSCOhost account, go to the EBSCOhost login page and enter your username and password. If you do not have an account, you can create one by clicking on the "Create new account" link.

• I forgot my EBSCOhost password. How do I reset it?

  To reset your password, go to the EBSCOhost login page and click on the "Forgot Password?" link. You will then be prompted to enter your email address and a link to reset your password will be sent to you.

• How do I access specific databases on EBSCOhost?

  To access specific databases on EBSCOhost, go to the "Choose Databases" section on the search page and select the databases you want to search in.

• Why am I getting an "Invalid username or password" message when trying to log in to my EBSCOhost account?

  This error message usually appears when the username or password you entered is incorrect. Double-check that you have entered the correct information. If you are still having trouble, you can reset your password or contact EBSCOhost customer support for assistance.

• Why am I unable to access full-text articles on EBSCOhost?

  This could be due to a few reasons, such as the article being unavailable in full-text, your institution not having access to that particular article, or an issue with your internet connection. Try refreshing the page or contacting your institution or EBSCOhost customer support for further assistance.

• How do I save articles and citations on EBSCOhost?

  To save articles and citations on EBSCOhost, click on the "Add to folder" icon next to the article or citation you want to save. You can then access your saved items by clicking on the folder icon in the top right corner of the page.

• Can I export my search results from EBSCOhost to a citation management tool?

  Yes, you can export your search results from EBSCOhost to citation management tools such as EndNote, Zotero, or Mendeley. Click on the "Export" option under your saved items and choose your preferred citation style and format.

• Why am I getting an "Invalid search term" message on EBSCOhost?

  This means that the search term you entered is not recognized by EBSCOhost. Make sure you are using proper keywords and search filters. You can also try using different variations of your search term.

• How do I limit my search results to peer-reviewed articles on EBSCOhost?

  On the search page, go to the "Limit your results" section and check the box next to "Peer-reviewed" under the "Publication Type" filter. This will limit your results to articles that have been peer-reviewed.

• How do I access EBSCOhost from off-campus?

  To access EBSCOhost from off-campus, you will need to use your institution's library login credentials. Contact your institution's library or EBSCOhost customer support for further assistance.

• Why am I getting a "404 Not Found" error on EBSCOhost?

  This means that the page you are trying to access cannot be found. Check the URL and try again. If the issue persists, contact EBSCOhost customer support.

• How do I print or save an article on EBSCOhost?

  To print or save an article on EBSCOhost, click on the "PDF Full Text" or "HTML Full Text" link, then use the printing and saving options in your web browser.

• Why am I unable to access certain features on EBSCOhost?

  This could be due to compatibility issues with your web browser or a temporary technical issue on the EBSCOhost platform. Try accessing the features using a different web browser or contact EBSCOhost customer support for assistance.

• How do I cite an article from EBSCOhost?

  Each article on EBSCOhost has a "Cite" button that generates a citation in various styles. You can also copy and paste the citation information into your document or use a citation management tool.

• How do I clear my search history on EBSCOhost?

  To clear your search history on EBSCOhost, go to the "Search History" section on the search page and click on the "Clear All" button.

• Why am I unable to download full-text articles on EBSCOhost?

  This could be due to a technical issue on the platform or temporary unavailability of the article. Try again in a few minutes or contact EBSCOhost customer support if the issue persists.

• How do I access EBSCOhost help and support resources?

  On the EBSCOhost website, go to the "Support" section and click on the "Support Site" or "Contact Support" option for assistance.

• Why am I being asked to upgrade to a premium account on EBSCOhost?

  The premium account on EBSCOhost offers additional features and benefits that may not be available on the basic account. If you want to upgrade, contact EBSCOhost customer support for more information.

• How do I cancel my EBSCOhost account?

  To cancel your EBSCOhost account, contact EBSCOhost customer support for assistance.

• Why am I seeing duplicate search results on EBSCOhost?

  This could be due to a technical issue or the same article being indexed in multiple databases. You can use the "Remove Duplicates" option under "Limit your results" to only view unique results.

• How can I report a technical issue or error on EBSCOhost?

  You can report a technical issue or error on EBSCOhost by contacting EBSCOhost customer support or using the "Report a Problem" option under the "Support" section on the EBSCOhost website.

• How do I change my email address on my EBSCOhost account?

  To change your email address, go to the "My EBSCOhost" section on the website and click on the "Change email" option under the "Update Profile" section. Enter your new email address and click "Save."

• Can I access EBSCOhost on my mobile device?

  Yes, you can access EBSCOhost on your mobile device by downloading the EBSCOhost app or accessing it through your device's web browser.

• Why am I getting a "Connection Refused" error on EBSCOhost?

  This could be due to a temporary technical issue or an issue with your internet connection. Try refreshing the page or wait a few minutes before trying again. You can also contact EBSCOhost customer support for assistance.

• How do I access EBSCOhost tutorials and training resources?

  On the EBSCOhost website, go to the "Support" section and click on the "Training" or "Videos" option for tutorials and training resources.